Report an issue at: IIT Help Center, help@gsu.edu or call 404-413-HELP (4357)

GSU SSO (Single Sign-On) Issues Reported

Incident Report for GSU Technology Systems

Resolved

This incident is resolved. Please contact IIT Technology Service Desk to report any additional issues at 404-413-4357(HELP) or email help@gsu.edu.

Posted Aug 30, 2019 - 20:05 EDT

Monitoring

A fix was implemented by the vendor and we will now monitor the results over the next few hours. Please contact IIT Technology Service Desk to report any additional issues at 404-413-4357(HELP) or email help@gsu.edu.

Posted Aug 30, 2019 - 07:59 EDT

Investigating

Instructional Innovation and Technology (IIT) is currently working on a solution to resolve intermittent sign in issues with Single Sign-On applications such as PAWS and iCollege. Other services possibly affected are listed in the URL below:

https://technology.gsu.edu/technology-services/it-services/security/duo-multifactor-authentication/duo-protected-campus-serves/

Additional information will be posted here.

Posted Aug 30, 2019 - 07:19 EDT

This incident affected: Brightspace/iCollege and PAWS.