Report an issue at: IIT Help Center, help@gsu.edu or call 404-413-HELP (4357)
Monitoring - IIT has implemented a fix. We will continue to monitor over the next 24 hours. If you experience issues, please contact the Technology Service Desk at 404-413-4357 (HELP) or email help@gsu.edu.
Jun 29, 13:15 EDT
Update - We are continuing to investigate this issue.
Jun 29, 10:19 EDT
Investigating - Instructional Innovation and Technology (IIT) is currently investigating issues with VLab. IIT is working with the vendor to get a resolution. Updates will be posted as they become available.
Jun 29, 10:18 EDT
Update - Performance continues to be impacted by the world-wide increase in Webex usage although the vendor is making improvements to handle this load.

Due to heavy use, Webex is currently experiencing delays in processing new recordings. When your recording is available, you will receive an email notification to your campus email account.

For updates on WebEx service and tips for usage, visit:
https://technology.gsu.edu/webex/
Apr 8, 12:47 EDT
Update - Webex errors have not been reported since early this afternoon. Performance continues to be impacted by the world-wide increase in Webex usage although the vendor is making improvements to handle this load.

For updates on WebEx service and tips for usage, visit:

https://technology.gsu.edu/webex/
Mar 30, 07:34 EDT
Update - We are continuing to monitor for any further issues.
Mar 30, 07:33 EDT
Monitoring - Webex errors have not been reported since early this afternoon. Performance continues to be impacted by the world-wide increase in Webex usage although the vendor is making improvements to handle this load.

For updates on WebEx service and tips for usage, visit:

https://technology.gsu.edu/webex/
Mar 26, 17:15 EDT
Investigating - People accessing Webex inside or outside of iCollege may see errors when logging in or launching meetings. We have reported these issues to the vendor and will update when we have additional information.
Mar 26, 12:42 EDT
Update - Cisco AnyConnect VPN is experiencing higher than normal volume. It is reported that users are experiencing slower connections and in some instances dropped sessions.

The VPN has temporarily been expanded using additional connection addresses. The standard connection address for the VPN is secureaccess.gsu.edu. If experiencing an issue at the standard address, users can try inputting the following addresses in the connection address field of the Anyconnect VPN client to attempt a faster connection:

secureaccess2.gsu.edu

secureaccess3.gsu.edu

secureaccess4.gsu.edu

Additionally, the following software and software access systems no longer require the VPN for access - SPSS, STATA and vLab.

Note that WebEx, Microsoft Teams, OneDrive, iCollege, and Office 365 Email are all available from off-campus via the web and do not require the VPN, as is the case with most online systems.

In general, students should not need the VPN to reach resources for their online coursework.

If you continue to experience an issue, please try accessing VPN at a later time. When you are not actively using the VPN, please log off of the service to ensure it is available to other users.

Visit www.gsu.edu/keepworking for more information on accessing tools and updates to the VPN.
Mar 30, 08:03 EDT
Identified - Cisco AnyConnect VPN is experiencing higher than normal volume. It is reported that users are experiencing slower connections and in some instances dropped sessions. If you continue to experience this behavior, please try accessing VPN at a later time. When you are NOT actively using the VPN, please log off of the service to ensure it is available to other users.

Visit www.gsu.edu/keepworking to review options for tools that do not require the VPN and for more information on services that do.
Mar 18, 16:44 EDT

About This Site

Georgia State University's IT Systems Status Page provides up-to-date information about the operations of campus IT systems and services.

PantherMail (Student Email) ? Operational
Campus Network ? Operational
CampusID ? Operational
Campus Wireless Network ? Operational
Office 365 (Fac/Staff Email) ? Operational
Brightspace/iCollege ? Operational
PAWS ? Operational
GoSOLAR ? Operational
Telephone System ? Operational
LinkedIn Learning Operational
University Website ? Operational
Spectrum Services (PantherMart) ? Operational
Student Printing Services ? Operational
Edublogs (sites.gsu.edu) ? Operational
Microsoft Lync ? Operational
Banner Operational
Active Directory Operational
OneUSG Operational
Kivuto Operational
WebCheckout Operational
Grammarly ? Operational
Listserv Operational
Kaltura Operational
VPN Operational
Webex Operational
Panopto Operational
VoiceThread Operational
VLab Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 4, 2020

No incidents reported today.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

Unresolved incident: VLab (vlab.gsu.edu).

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020
Resolved - IIT resolved issues with inbound calls on Newton Campus.
Jun 24, 10:55 EDT
Monitoring - IIT resolved issues with inbound calls on Newton Campus. We will continue to monitor. If you continue to experience issues please contact the IIT Technology Service Desk at 404-413-4357 (HELP) or email help@gsu.edu.
Jun 23, 11:19 EDT
Investigating - Newton Campus inbound calls are currently down due to equipment issues. Instructional Innovation and Technology (IIT) is currently working to resolve the issue. More information will be posted as they become available. If you have questions or concerns, please contact the IIT Technology Service Desk at 404-413-4357 (HELP) or email help@gsu.edu.
Jun 23, 10:45 EDT
Jun 23, 2020
Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.

Jun 20, 2020

No incidents reported.