Outlook Connection Issues for Mac users
Investigating - Affected services: Exchange Online
Status: Service degradation

User impact
Users may be unable to connect to the Outlook mobile app or Outlook client on Mac devices.

Scope of impact
Some users attempting to connect to the Outlook mobile app or Outlook client on Mac devices may be impacted. This information may be updated as our investigation continues.

Microsoft is currently investigating, we will update the status on status.gsu.edu when we know more.
Sep 10, 2026 - 16:58 EDT

About This Site

Georgia State University's IT Systems Status Page provides up-to-date information about the operations of campus IT systems and services.

Student Email Under Maintenance
Campus Network Operational
CampusID Operational
Campus Wireless Network Operational
Faculty/Staff Email Degraded Performance
ICollege Operational
PAWS Operational
GoSOLAR Operational
Telephone System Operational
Online Training and Learning Operational
University Website Operational
Spectrum Services Operational
Student Printing Services Operational
Student Portfolio Websites Operational
Student Information System (SIS) Operational
Domain Services Operational
OneUSG Operational
Student Software Downloads Operational
Student Checkout Services Operational
Listserv Operational
Video Hosting Operational
VPN Operational
Collaboration Tools Operational
LMS Integrations Operational
VLab Operational
Anti-Cheat Software Operational
IT Ticketing Tool Operational
Panthermart Operational
Adobe Operational
Server Operational
Survey Tools Operational
Office Productivity Tools Operational
Send-A-File Operational
PantherCard Operational
Cloud Storage / Collaboration Platform Operational
Campus Directory Operational
MFA (Multifactor Authentication) Operational
Single Sign On (SSO) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

PantherMail Student Email Will Be Unavailable Sept. 25-27 Sep 25, 2026 00:00 - Sep 28, 2026 00:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 24, 2026 - 09:00 EDT
Scheduled - PantherMail student email will be unavailable from Friday, Sept. 25, through Sunday, Sept. 27, while the university completes the consolidation of its email systems.

During this maintenance period, students will not be able to access PantherMail. Faculty and staff email and collaboration services are expected to remain available.

What to Expect

After the consolidation, students, faculty and staff will use the same Microsoft environment and a single email login location.

Some existing collaboration with students—including Microsoft Teams, shared OneDrive documents and meetings—may require links to be re-shared or permissions to be updated following the transition.

Course Communication During Maintenance

iCollege will remain available throughout the maintenance period. Students who need to contact faculty while PantherMail is unavailable can use iCollege email.

More information can be found below:

https://technology.gsu.edu/technology-services/email/university-email-consolidation/

We appreciate your patience while this work is completed.
Sep 24, 2026 - 08:59 EDT

ServiceNow Scheduled Maintenance – Sept. 25 Sep 25, 2026 22:00 - Sep 26, 2026 01:00 EDT

Status: Scheduled Maintenance
Service: ServiceNow
Start: Friday, Sept. 25, 2026 at 10:00 p.m.

ServiceNow will undergo a scheduled production upgrade from Yokohama to Zurich beginning at 10:00 p.m. on Friday, Sept. 25.

During the upgrade, IIT staff will be unable to log in to the ServiceNow production instance. Self-Service users are not expected to be impacted and should be able to continue accessing Self-Service normally.

Following the upgrade, the ServiceNow team will test and validate core system components and functionality. This notice will be updated once maintenance and validation are successfully completed.

Although no issues are anticipated, IIT staff are encouraged to log in after maintenance is complete to verify access and any functionality specific to their areas.
Posted on Sep 24, 2026 - 09:11 EDT

Sep 24, 2026

Power Outage - Dunwoody
Resolved - This incident has been resolved.
Sep 24, 08:49 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 20:48 EDT
Update - Power is still out at Dunwoody. The updated ETA for restoration is 8:30 p.m.
Sep 21, 19:52 EDT
Identified - The Dunwoody Campus is experiencing a utility power outage. Estimated restoral time is 6:30 PM.
Sep 21, 17:47 EDT
VPN Maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:00 EDT
Scheduled - IIT will be conducting scheduled maintenance on network infrastructure devices on Wednesday, September 23rd from 10:00 PM to 1:00 AM.

Expected Impact:

During this maintenance window, there may be intermittent connectivity to VPN services.

As with any maintenance involving critical infrastructure, there is always some level of operational risk; however, Network Engineering will take appropriate precautions and will actively monitor the environment throughout the change.

Proposed Maintenance Window

Date: Wednesday, September 23rd
Time: 10:00 PM – 1:00 AM
Affected Systems: VPN
Sep 16, 17:17 EDT

Sep 23, 2026

Sep 22, 2026

No incidents reported.

Sep 21, 2026

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Service Alert- Microsoft Exchange
Resolved - Microsoft confirmed that services returned to normal and the incident was fully mitigated across all impacted platforms.
Sep 10, 15:43 EDT
Update - Microsoft confirmed that services returned to normal and the incident was fully mitigated across all impacted platforms.
Sep 8, 02:39 EDT
Monitoring - Microsoft 365 services have largely recovered, and most previously affected features are working normally. The remaining impact is limited to Outlook on the web, where some users may still have trouble signing in or downloading email attachments. Microsoft is continuing remediation and monitoring to ensure full recovery.
Sep 3, 08:03 EDT
Update - Microsoft is reporting that the majority of services have been restored for most users and that they continue to observe broad service recovery. Some users may still experience residual impacts as Microsoft continues its mitigation efforts. Microsoft has indicated that resolving these remaining issues remains a priority, and they are closely monitoring service health as they work toward full recovery.
Sep 2, 16:57 EDT
Update - Microsoft reports that recovery continues to progress and service availability remains above 99%. Most previously affected users should no longer experience problems.

Microsoft is continuing to apply the remaining fixes and closely monitor services to ensure they remain stable. A small number of users may still experience intermittent issues while this work is completed.

Microsoft reports continued improvement with no signs of a broader service disruption. We will provide additional updates as Microsoft completes its recovery and monitoring efforts.

Some issues may still occur with:

OneDrive for Business and SharePoint Online: Some users may have trouble loading or refreshing content, searching for files, opening files, syncing OneDrive, viewing shared or recent files, uploading photos from mobile devices, or playing videos. Pages may also load partially or display outdated or missing information.

Universal Print: Some users may have trouble creating, uploading, or retrieving print jobs.

Microsoft Graph: Some applications and services that rely on Microsoft 365 data may continue to experience intermittent issues.

Recovered Services

Microsoft reports that the following services have recovered:

Exchange Online: Email, search, Outlook calendar room finder, and related connectivity have recovered.
Outlook for iOS and Android: Email sending and receiving have recovered.
Microsoft 365 Admin Center: Administrator sign-in issues have recovered.
Microsoft Purview: Portal access has recovered. Some delayed alerts, policies, and processing activity may take 24–48 hours to appear.
Microsoft Defender XDR: Intermittent authorization issues have recovered.
Microsoft Teams: Issues affecting search, presence, calendars, Teams Rooms/devices, and channel management have recovered.
Microsoft 365 Copilot: Issues affecting prompts and features that rely on Microsoft 365 data have recovered.
Sep 2, 10:30 EDT
Update - Microsoft continues to work on an issue affecting access to some Microsoft 365 services. Their teams are addressing the systems requiring the most immediate attention and are gradually applying fixes across additional regions while closely monitoring service recovery.

Some users may continue to experience problems accessing or using Microsoft 365 services while this work is underway.

Cause: Microsoft has identified an issue with a core authentication system used by multiple Microsoft 365 services. This may prevent users from signing in or accessing affected services.

Microsoft is continuing to investigate remaining reports and take additional steps toward full service restoration.

We will continue to monitor the situation and provide updates as more information becomes available.
Sep 1, 16:21 EDT
Update - Microsoft continues to implement remediation across the remaining affected infrastructure. Service availability is improving, and Microsoft is validating that authentication, connectivity, and search functionality are returning to expected levels.

Current Impact
Microsoft 365 Copilot
Copilot prompts that require Microsoft 365 grounding, such as access to email content, may fail.

OneDrive for Business and SharePoint Online
Users may be unable to load or refresh portions of OneDrive and SharePoint, including account and storage information, search results, Favorites, Followed and Shared With Me content, recent files, lists, and news.

Some users may experience delayed or failed file opening, Office policy-label retrieval, OneDrive synchronization, mobile camera uploads, and video playback.

Users may see partial page failures, missing or stale content, repeated retries, and operation timeouts rather than a complete service outage.
Exchange Online

Users may be unable to connect to Exchange Online or may experience degraded functionality, including failures when using search. All connection methods may be affected.

Microsoft Teams
Users may experience issues with calendar functionality and search.
Presence information may be stale and may not update automatically or through manual adjustment. User location updates may also fail.
Microsoft Teams Room (MTR) devices and desktop phones may appear offline in the Teams admin center.

Microsoft continues to monitor affected services closely and reports that recovery signals are trending positively. Extended monitoring remains in place to confirm that improvements are sustained and remediation is providing broad mitigation across affected Microsoft 365 services.
We will continue to monitor the situation and provide further updates as they become available.
Sep 1, 09:12 EDT
Identified - Microsoft 365 services are currently experiencing degraded functionality affecting OneDrive, SharePoint, Exchange Online, Microsoft Teams, Microsoft Purview, and Microsoft Defender XDR. Users may experience connectivity issues, errors, stale or missing content, synchronization delays, and other intermittent failures.

Microsoft has identified an issue with a core authentication configuration used by multiple Microsoft 365 services as the preliminary root cause. Microsoft is continuing comprehensive testing of its mitigation strategy while exploring alternative remediation options to minimize impact.
Aug 31, 15:51 EDT
Update - Microsoft continues to investigate and work to resolve an ongoing service degradation affecting multiple Microsoft 365 services, including Exchange Online, OneDrive for Business, SharePoint Online, and Microsoft Teams.

Users may experience the following:

OneDrive for Business and SharePoint Online

Users may be unable to load or refresh portions of OneDrive and SharePoint, including account and storage information, search results, Favorites, Followed and Shared With Me content, recent files, lists, and news.
Some users may experience delayed or failed file opening, Office policy-label retrieval, OneDrive synchronization, mobile camera uploads, and video playback.
Users may see partial page failures, missing or stale content, repeated retries, or operation timeouts rather than a complete service outage.

Exchange Online

Users may be unable to connect to Exchange Online or may experience degraded functionality. All connection methods may be affected.

Microsoft Teams

Users may experience issues with calendar functionality and search.
Presence information may be stale and may not update automatically or through manual adjustment.
Users may also experience issues when attempting to update their location.

Microsoft continues to investigate the underlying issue and work toward remediation. IIT (Instructional Innovation and Technology) is actively monitoring Microsoft’s progress and will provide additional updates on status.gsu.edu as more information becomes available.

Thank you for your continued patience.
Aug 31, 15:11 EDT
Update - IIT (Instructional Innovation and Technology) is currently investigating an issue affecting Exchange Online.

Users may experience a variety of symptoms related to this event, including but not limited to:

Delays or failures when sending or receiving email messages.
Authentication-related errors when accessing Exchange Online services.
Difficulties accessing or performing actions within Exchange administration experiences.
Intermittent failures affecting mailbox operations and message delivery workflows.

IIT is actively investigating the issue and will provide additional updates on status.gsu.edu as more information becomes available.

Thank you for your patience.
Aug 31, 12:50 EDT
Investigating - IIT (Instructional Innovation and Technology) is currently investigating an issue affecting Exchange Online.

Users may be unable to connect to Exchange Online or may experience degraded functionality while using the service.

IIT is actively investigating the issue and will provide additional updates as more information becomes available.

Thank you for your patience.
Aug 31, 12:28 EDT
Incident History Powered by Atlassian Statuspage