Report an issue at: IIT Help Center, help@gsu.edu or call 404-413-HELP (4357)
Investigating - Scope of Impact
Users may be unable to access shared mailboxes from Outlook on the web. Users may receive a “Something Went Wrong repeated redirects” error message.

As a workaround users can access their shared mailboxes from the Outlook desktop client and Outlook mobile to avoid this issue.

https://gsutech.service-now.com/sp?id=kb_article&sys_id=01ca7369db389740186e5058dc961957&table=kb_knowledge

The issue is currently being investigated, and updates will be provided periodically on status.gsu.edu

Apr 16, 2024 - 12:32 EDT
Investigating - We are currently investigating an issue where some Webex recordings are not being automatically transferred to Kaltura. The vendor is aware and is working to resolve this incident as quickly as possible. If you have Webex recordings that were not automatically transferred, you can manually download the recording from Webex and upload it into Kaltura using the following guides:

Download a Recording from Webex:
https://gsutech.service-now.com/sp?sys_kb_id=b368880adb585340601b502bdc9619dd&id=kb_article_view&sysparm_rank=4&sysparm_tsqueryId=852b59264798465043321978f36d43c7

Upload a Recording into Kaltura:
https://gsutech.service-now.com/sp?sys_kb_id=55dd305edb3f4300601b502bdc961938&id=kb_article_view&sysparm_rank=4&sysparm_tsqueryId=cc08d5ae4758465043321978f36d4373#upload

Feb 14, 2024 - 10:48 EST

About This Site

Georgia State University's IT Systems Status Page provides up-to-date information about the operations of campus IT systems and services.

PantherMail (Student Email) ? Operational
Campus Network ? Operational
CampusID ? Operational
Campus Wireless Network ? Operational
Office 365 (Fac/Staff Email) ? Degraded Performance
Brightspace/iCollege ? Operational
PAWS ? Operational
GoSOLAR ? Operational
Telephone System ? Operational
LinkedIn Learning Operational
University Website ? Operational
Spectrum Services ? Operational
Student Printing Services ? Operational
Edublogs (sites.gsu.edu) ? Operational
Banner Operational
Microsoft Lync ? Operational
Active Directory Operational
OneUSG Operational
Kivuto Operational
WebCheckout Operational
Grammarly ? Operational
Listserv Operational
Kaltura Degraded Performance
VPN Operational
Webex Operational
Panopto Operational
VoiceThread Operational
VLab Operational
Respondus Lockdown Browser and Monitor Operational
ServiceNow Operational
Panthermart ? Operational
Adobe Sign Operational
Server Operational
AirWatch Operational
Qualtrics Operational
Microsoft Office 365 Operational
Send-A-File Operational
PantherCard Operational
Dropbox Operational
Campus Directory Operational
Duo MFA Operational
Single Sign On (SSO) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 21, 2024

No incidents reported today.

Apr 20, 2024
Completed - The scheduled maintenance has been completed.
Apr 20, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 22:00 EDT
Scheduled - TO All IIT Staff and Servicenow Users

On April, 19th, 2024 beginning at 10:00pm the production instance of Servicenow will undergo a full version upgrade from “Utah” to “Vancouver”. During the upgrade no logon access is available to staff, please plan accordingly. Self-Service users should not see any impact and will be able to continue to access self-service as normal. Following the completion of the upgrade the system will have moderate testing of its core components.

Once a successful upgrade has been verified, we will update the maintenance notice to completed successfully. Although we do not anticipate issues from the upgrade, it is good practice for team members to log in at this time to verify access and test any specific functionality.


For updates go to https://gsu.statuspage.io/

Highlight a few of the new features in the Vancouver Release: What’s new in ServiceNow Vancouver?
https://flyform.com/insights/articles/servicenow-vancouver-top-features


If you have questions or concerns, please contact us:

Jacob Peppers, System Administrator, jpeppers@gsu.edu, 678.891.3196

Jonathan Henderson, System Administrator, jhenderson37@gsu.edu, 678.891.3184

James Edwards, Manager – Service Desk, jedward43@gsu.edu, 404.413.4373

Miranda Pedescleaux, Manager – Service Quality, mrhynes1@gsu.edu, 404.413.4342

Dexter Banks, Director –Client Services, dbanks1@gsu.edu, 404.413.4370

Apr 18, 09:16 EDT
Apr 19, 2024
Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

Unresolved incident: Shared Mailboxes-Online Web Access Outage.

Apr 15, 2024
Resolved - The vendor has repaired the issue that was causing disruption. This incident is now resolved.
Apr 15, 18:02 EDT
Monitoring - We are seeing services being restored. We have not received confirmation from ATT of full restoration. We will continue to monitor.
Apr 15, 16:12 EDT
Identified - There is an issue with the vendor. We continue to await restoration times from ATT.
Apr 15, 14:36 EDT
Investigating - Instructional Innovation and Technology (IIT) is currently investigating reports of the network being down on Newton Campus. More information will be posted when available.
Apr 15, 08:49 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.