Report an issue at: IIT Help Center, help@gsu.edu or call 404-413-HELP (4357)
Update - Microsoft has identified the problem with multiple Office 365 services and features and actively working on a solution.

Users reported slow and delayed access, blank screens and/or a 500 error when attempting to access Office 365 services and/or features.

Additional information will be posted here when the issue is confirmed.

Jun 07, 2023 - 08:17 EDT
Update - Microsoft has identified the problem with multiple Office 365 services and features and actively working on a solution.

Users reported slow and delayed access, blank screens and/or a 500 error when attempting to access Office 365 services and/or features.

Additional information will be posted here when the issue is confirmed.

Jun 06, 2023 - 15:09 EDT
Identified - Microsoft is currently investigating reports and identified with multiple Office 365 services and features. Users are reporting delayed access, blank screens and/or a 500 error when attempting to access Office 365 services and/or features.

Additional information will be posted here when the issue is confirmed.

Jun 05, 2023 - 16:28 EDT
Monitoring - Microsoft has implemented a fix and the results are being monitored at this time.

Please report any new related incidents to help.gsu.edu, help@gsu.edu or call 404-413-4357(HELP) so that our teams could further investigate the issue.

Jun 05, 2023 - 12:33 EDT
Investigating - Microsoft is currently investigating reports with multiple Office 365 services and features. Users are reporting delayed access, blank screens and/or a 500 error when attempting to access Office 365 services and/or features.

Additional information will be posted here when the issue is confirmed.

Jun 05, 2023 - 12:20 EDT

About This Site

Georgia State University's IT Systems Status Page provides up-to-date information about the operations of campus IT systems and services.

PantherMail (Student Email) ? Operational
Campus Network ? Operational
CampusID ? Operational
Campus Wireless Network ? Operational
Office 365 (Fac/Staff Email) ? Degraded Performance
Brightspace/iCollege ? Operational
PAWS ? Operational
GoSOLAR ? Operational
Telephone System ? Operational
LinkedIn Learning Operational
University Website ? Operational
Spectrum Services ? Operational
Student Printing Services ? Operational
Edublogs (sites.gsu.edu) ? Operational
Banner Operational
Microsoft Lync ? Operational
Active Directory Operational
OneUSG Operational
Kivuto Operational
WebCheckout Operational
Grammarly ? Operational
Listserv Operational
Kaltura Operational
VPN Operational
Webex Operational
Panopto Operational
VoiceThread Operational
VLab Operational
Respondus Lockdown Browser and Monitor Operational
ServiceNow Operational
Panthermart ? Operational
Adobe Sign Operational
Server Operational
AirWatch Operational
Qualtrics Operational
Microsoft Office 365 Degraded Performance
Send-A-File Operational
PantherCard Operational
Dropbox Operational
Campus Directory Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Kivuto will be updating their ELMS platform on June 13, 2023, between 6:00 and 9:00 AM ET as part of the ongoing effort to improve your experience.

Maintenance is expected to last no more than Three hours.

During this time, the WebStore will be placed in "maintenance mode" and will display a message indicating that your WebStore is temporarily unavailable to the end user.

Posted on Jun 07, 2023 - 08:08 EDT
Past Incidents
Jun 9, 2023

No incidents reported today.

Jun 8, 2023

No incidents reported.

Jun 7, 2023
Resolved - This incident has been resolved.
Jun 7, 08:11 EDT
Identified - Due to a recent certificate update, you may experience access issues with some GSU websites that use Single-Sign On (SSO). Please email help@gsu.edu if there is a site that you normally have access to but may be receiving an error message.

For a list of SSO sites, please visit the link below:

https://technology.gsu.edu/technology-services/accounts-passwords-campusid/single-sign-on-sso/#:~:text=SSO%20is%20shared%20signon%20to,as%20you%20are%20signing%20in.

May 16, 09:20 EDT
Resolved - This incident has been resolved.
Jun 7, 08:10 EDT
Investigating - Instructional Innovation and Technology (IIT) has been made aware of possible access issues of Microsoft 365 Online apps .

Microsoft: "Users may be intermittently unable to view or access web apps in Microsoft 365. We're reviewing service monitoring to isolate the root cause and develop a remediation plan."

We will provide updates as they become available

Apr 20, 11:11 EDT
Resolved - This incident has been resolved.
Jun 7, 08:10 EDT
Update - Services to the network have been restored. We will continue to monitor. If you are still experiencing an issue, please email help@gsu.edu or contact the Technology Service Desk at 404-413-4357.
May 5, 13:21 EDT
Investigating - Instructional Innovation and Technology (IIT) is investigating intermittent issues being reported regarding the GSU network. More information will be provided as they become available.
May 5, 12:47 EDT
Resolved - This incident has been resolved.
Jun 7, 08:09 EDT
Monitoring - IIT has restored access to the student PantherMail portal. Please visit the link below for instructions on how to clear your browser cache. Once cleared, you should be able to access panthermail.gsu.edu.

https://gsutech.service-now.com/sp?id=kb_article&sys_id=3823acd6db452f402c5b9696db9619f4&table=kb_knowledge

If you continue to experience an issue, please email help@gsu.edu or contact 404-413-4357(HELP).

Jun 2, 15:40 EDT
Identified - Instructional Innovation and Technology (IIT) has been made aware of possible PantherMail access issues on Microsoft 365 Online apps. Users report panthermail.gsu.edu will not load to allow further authentication. IIT is currently working to restore this service.
Jun 2, 14:48 EDT
Jun 6, 2023
Jun 5, 2023
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.