Report an issue at: IIT Help Center, help@gsu.edu or call 404-413-HELP (4357)
Investigating - Instructional Innovation and Technology (IIT) is currently investigating reports of an issue with logging onto Qualtrics. Additional information will be posted here when the issue is confirmed.
Aug 17, 08:24 EDT
Update - We are continuing to monitor for any further issues.
Aug 14, 12:03 EDT
Monitoring - A fix has been implemented and we will continue to monitor results
Aug 14, 12:02 EDT
Investigating - Instructional Innovation & Technology (IIT) is currently investigating a site certificate issue when attempting to access staff email. Engineers are currently working to update the certificate. This should only impact new authentications to the site. Updates will be provided once available.
Aug 14, 09:29 EDT
Investigating - Instructional Innovation & Technology (IIT) is currently investigating an issue with a legacy application server associated with app.gsu.edu. Engineers are working on only allowing traffic from GSU and GSU VPN to these sites. This might potentially affect students, especially users of certain scholarship-related pages.

To access any resource on app.gsu.edu, users should be on the GSU network or GSU VPN in order to be able to access the system. We expect to return the server to normal operation after the problem gets fully addressed.

For instructions on how to connect to VPN, please visit the link below:

https://technology.gsu.edu/technology-services/cybersecurity/virtual-private-network/

A list of applications on that server are listed below:

1
Sac Elections
http://app.gsu.edu/sac

2
Textbook Adoptions
http://app.gsu.edu/adoptions

3
Tech Fee
https://app.gsu.edu/techfee/proposalform/

4
Academic Coaching
http://app.gsu.edu/academic_coaching/

5
eAcceptance / eScholarships
http://app.gsu.edu/applicantstatus/

6
Cost Calculator
http://app.gsu.edu/cost_calculator/

7
GPA Calculator
http://app.gsu.edu/gpa_calculator/

8
PantherCash
http://app.gsu.edu/panthercash/

9
Panther Dining
http://app.gsu.edu/pantherdining/

10
Policies
http://app.gsu.edu/policies/search_policies.cfm

11
Preorientation
http://app.gsu.edu/preorientation/

12
Presidential
http://app.gsu.edu/presidential

13
Presidential Classmates
http://app.gsu.edu/presidential_classmates/

14
Registration Adjustment
http://app.gsu.edu/registration_adjustment

15
Scholarships
http://app.gsu.edu/scholarships/search_scholarships.cfm

16
Robinson Forms
http://app.gsu.edu/robinson/alumni
http://app.gsu.edu/robinson/applicationForReadmission
http://app.gsu.edu/robinson/changeOfProgram
http://app.gsu.edu/robinson/PMBAalumni
http://app.gsu.edu/robinson/reentry
http://app.gsu.edu/robinson/transientPetition

17
Registration System
http://app.gsu.edu/training_reg/admin

18
Veterans Services
http://app.gsu.edu/veterans_services

19
OIA
http://app.gsu.edu/oia

20
Academic Program Review
http://app.gsu.edu/wwwapr

21
Administrative and Support Unit Review (ASUR)
https://app.gsu.edu/wwwasur/wwwasur.cfm

22
Tuition Classification
http://app.gsu.edu/tuition_classification

23
iTunes U
https://app.gsu.edu/itunesu/index.cfm

24
Recreation Center Liability Waiver
https://app.gsu.edu/rec_center_waiver

Aug 10, 19:10 EDT
Monitoring - Removal of Temporary Requirement to Use Virtual Private Network When Accessing the PAWS Portal from Off Campus

The temporary requirement to use the university’s remote access Virtual Private Network (VPN) when accessing the PAWS portal from off-campus has been removed.

Users can access the system from off campus just as they did before the temporary requirement was put in place, without use of the VPN from off campus.

A software update has addressed the issue that prompted the temporary requirement.

We will continue to monitor for the next business day. If you experience any issues connecting to PAWS via remote access, please contact the IIT Technology Service Desk at 404-413-4357 (HELP) or email help@gsu.edu.

Aug 1, 21:11 EDT
Identified - IMPORTANT UPDATE: PAWS Portal to Require Use of Virtual Private Network from Off Campus

Beginning on Saturday, July 30 at 2 p.m., to access several features in the PAWS portal at paws.gsu.edu from off-campus, you will first need to connect to the university’s remote access Virtual Private Network (VPN).

The VPN is software that creates a secured connection to protect access to university resources so they are only available to university account holders and provides additional information security.

How to Connect to the Remote Access VPN


Download Software
Download the Cisco remote access VPN client for your device.


Using the VPN software, connect to secureaccess.gsu.edu
Within the VPN software client, connect to the address secureaccess.gsu.edu.
Then continue to your PAWS student portal session in your web browser.

For complete directions, visit: technology.gsu.edu/vpn
Accessing PAWS on Campus
All features of PAWS will work normally when you are connected to the university’s wired or wireless networks on a university campus without needing to use the VPN.

Why Is This Change Being Made?
Use of the VPN for reaching certain PAWS features is a temporary extra security measure, required by the University System of Georgia, and put in place to provide additional security in response to an identified software vulnerability related to a vendor product used within the PAWS system. There is no evidence that the software vulnerability has been used to access information at Georgia State University or elsewhere. It is only out of caution that access to certain features in PAWS is being limited to on-campus users and off-campus users using the remote access VPN.


For help setting up the VPN, contact the IIT Technology Service Desk at help.gsu.edu, help@gsu.edu or 404-413-HELP (404-413-4357).

________________________________________

Jul 30, 13:58 EDT
Identified - Instructional Innovation and Technology (IIT) has identified an issue with WebEx.

Some functionality for the Webex desktop and mobile app may be offline right now. Users should be able to Schedule, start, and host meetings, but other functions like chat, file sharing, etc. are currently offline. The vendor is aware, and working towards resolution.

Additional information will be posted here when the issue is confirmed.

Jul 28, 16:01 EDT

About This Site

Georgia State University's IT Systems Status Page provides up-to-date information about the operations of campus IT systems and services.

PantherMail (Student Email) ? Operational
Campus Network ? Operational
CampusID ? Operational
Campus Wireless Network ? Operational
Office 365 (Fac/Staff Email) ? Operational
Brightspace/iCollege ? Operational
PAWS ? Operational
GoSOLAR ? Operational
Telephone System ? Operational
LinkedIn Learning Operational
University Website ? Operational
Spectrum Services ? Operational
Student Printing Services ? Operational
Edublogs (sites.gsu.edu) ? Operational
Microsoft Lync ? Operational
Banner Operational
Active Directory Operational
OneUSG Operational
Kivuto Operational
WebCheckout Operational
Grammarly ? Operational
Listserv Operational
Kaltura Operational
VPN Operational
Webex Degraded Performance
Panopto Operational
VoiceThread Operational
VLab Operational
Respondus Lockdown Browser and Monitor Operational
ServiceNow Operational
Panthermart ? Operational
Adobe Sign Operational
Server Degraded Performance
AirWatch Operational
Qualtrics Partial Outage
Microsoft Office 365 Operational
Send-A-File Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 17, 2022

Unresolved incident: Qualtrics Login Issue Reported.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

Unresolved incident: O365 Staff Login.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

Unresolved incident: application server app.gsu.edu.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022
Completed - The scheduled maintenance has been completed.
Aug 7, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 18:00 EDT
Scheduled - Instructional Innovation & Technology (IIT) will perform firewall maintenance at the Perimeter Campus on Saturday, August 6th, from 6:00 p.m. to 12:00 a.m.. There may be intermittent internet service interruption during this time.

If you have any questions about this maintenance or need assistance, please contact the IIT Technology Service Desk at help@gsu.edu or 404-413-HELP (404-413-4357).

Aug 5, 12:45 EDT
Aug 6, 2022
Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.