Update - We are continuing to monitor for any further issues.
Aug 14, 12:03 EDT
Aug 14, 12:03 EDT
Monitoring - A fix has been implemented and we will continue to monitor results
Aug 14, 12:02 EDT
Aug 14, 12:02 EDT
Investigating - Instructional Innovation & Technology (IIT) is currently investigating a site certificate issue when attempting to access staff email. Engineers are currently working to update the certificate. This should only impact new authentications to the site. Updates will be provided once available.
Aug 14, 09:29 EDT
Aug 14, 09:29 EDT
Investigating - Instructional Innovation & Technology (IIT) is currently investigating an issue with a legacy application server associated with app.gsu.edu. Engineers are working on only allowing traffic from GSU and GSU VPN to these sites. This might potentially affect students, especially users of certain scholarship-related pages.
To access any resource on app.gsu.edu, users should be on the GSU network or GSU VPN in order to be able to access the system. We expect to return the server to normal operation after the problem gets fully addressed.
For instructions on how to connect to VPN, please visit the link below:
https://technology.gsu.edu/technology-services/cybersecurity/virtual-private-network/
A list of applications on that server are listed below:
1
Sac Elections
http://app.gsu.edu/sac
2
Textbook Adoptions
http://app.gsu.edu/adoptions
3
Tech Fee
https://app.gsu.edu/techfee/proposalform/
4
Academic Coaching
http://app.gsu.edu/academic_coaching/
5
eAcceptance / eScholarships
http://app.gsu.edu/applicantstatus/
6
Cost Calculator
http://app.gsu.edu/cost_calculator/
7
GPA Calculator
http://app.gsu.edu/gpa_calculator/
8
PantherCash
http://app.gsu.edu/panthercash/
9
Panther Dining
http://app.gsu.edu/pantherdining/
10
Policies
http://app.gsu.edu/policies/search_policies.cfm
11
Preorientation
http://app.gsu.edu/preorientation/
12
Presidential
http://app.gsu.edu/presidential
13
Presidential Classmates
http://app.gsu.edu/presidential_classmates/
14
Registration Adjustment
http://app.gsu.edu/registration_adjustment
15
Scholarships
http://app.gsu.edu/scholarships/search_scholarships.cfm
16
Robinson Forms
http://app.gsu.edu/robinson/alumni
http://app.gsu.edu/robinson/applicationForReadmission
http://app.gsu.edu/robinson/changeOfProgram
http://app.gsu.edu/robinson/PMBAalumni
http://app.gsu.edu/robinson/reentry
http://app.gsu.edu/robinson/transientPetition
17
Registration System
http://app.gsu.edu/training_reg/admin
18
Veterans Services
http://app.gsu.edu/veterans_services
19
OIA
http://app.gsu.edu/oia
20
Academic Program Review
http://app.gsu.edu/wwwapr
21
Administrative and Support Unit Review (ASUR)
https://app.gsu.edu/wwwasur/wwwasur.cfm
22
Tuition Classification
http://app.gsu.edu/tuition_classification
23
iTunes U
https://app.gsu.edu/itunesu/index.cfm
24
Recreation Center Liability Waiver
https://app.gsu.edu/rec_center_waiver
Aug 10, 19:10 EDT
To access any resource on app.gsu.edu, users should be on the GSU network or GSU VPN in order to be able to access the system. We expect to return the server to normal operation after the problem gets fully addressed.
For instructions on how to connect to VPN, please visit the link below:
https://technology.gsu.edu/technology-services/cybersecurity/virtual-private-network/
A list of applications on that server are listed below:
1
Sac Elections
http://app.gsu.edu/sac
2
Textbook Adoptions
http://app.gsu.edu/adoptions
3
Tech Fee
https://app.gsu.edu/techfee/proposalform/
4
Academic Coaching
http://app.gsu.edu/academic_coaching/
5
eAcceptance / eScholarships
http://app.gsu.edu/applicantstatus/
6
Cost Calculator
http://app.gsu.edu/cost_calculator/
7
GPA Calculator
http://app.gsu.edu/gpa_calculator/
8
PantherCash
http://app.gsu.edu/panthercash/
9
Panther Dining
http://app.gsu.edu/pantherdining/
10
Policies
http://app.gsu.edu/policies/search_policies.cfm
11
Preorientation
http://app.gsu.edu/preorientation/
12
Presidential
http://app.gsu.edu/presidential
13
Presidential Classmates
http://app.gsu.edu/presidential_classmates/
14
Registration Adjustment
http://app.gsu.edu/registration_adjustment
15
Scholarships
http://app.gsu.edu/scholarships/search_scholarships.cfm
16
Robinson Forms
http://app.gsu.edu/robinson/alumni
http://app.gsu.edu/robinson/applicationForReadmission
http://app.gsu.edu/robinson/changeOfProgram
http://app.gsu.edu/robinson/PMBAalumni
http://app.gsu.edu/robinson/reentry
http://app.gsu.edu/robinson/transientPetition
17
Registration System
http://app.gsu.edu/training_reg/admin
18
Veterans Services
http://app.gsu.edu/veterans_services
19
OIA
http://app.gsu.edu/oia
20
Academic Program Review
http://app.gsu.edu/wwwapr
21
Administrative and Support Unit Review (ASUR)
https://app.gsu.edu/wwwasur/wwwasur.cfm
22
Tuition Classification
http://app.gsu.edu/tuition_classification
23
iTunes U
https://app.gsu.edu/itunesu/index.cfm
24
Recreation Center Liability Waiver
https://app.gsu.edu/rec_center_waiver
Aug 10, 19:10 EDT
Monitoring - Removal of Temporary Requirement to Use Virtual Private Network When Accessing the PAWS Portal from Off Campus
The temporary requirement to use the university’s remote access Virtual Private Network (VPN) when accessing the PAWS portal from off-campus has been removed.
Users can access the system from off campus just as they did before the temporary requirement was put in place, without use of the VPN from off campus.
A software update has addressed the issue that prompted the temporary requirement.
We will continue to monitor for the next business day. If you experience any issues connecting to PAWS via remote access, please contact the IIT Technology Service Desk at 404-413-4357 (HELP) or email help@gsu.edu.
Aug 1, 21:11 EDT
The temporary requirement to use the university’s remote access Virtual Private Network (VPN) when accessing the PAWS portal from off-campus has been removed.
Users can access the system from off campus just as they did before the temporary requirement was put in place, without use of the VPN from off campus.
A software update has addressed the issue that prompted the temporary requirement.
We will continue to monitor for the next business day. If you experience any issues connecting to PAWS via remote access, please contact the IIT Technology Service Desk at 404-413-4357 (HELP) or email help@gsu.edu.
Aug 1, 21:11 EDT
Identified - IMPORTANT UPDATE: PAWS Portal to Require Use of Virtual Private Network from Off Campus
Beginning on Saturday, July 30 at 2 p.m., to access several features in the PAWS portal at paws.gsu.edu from off-campus, you will first need to connect to the university’s remote access Virtual Private Network (VPN).
The VPN is software that creates a secured connection to protect access to university resources so they are only available to university account holders and provides additional information security.
How to Connect to the Remote Access VPN
Download Software
Download the Cisco remote access VPN client for your device.
Using the VPN software, connect to secureaccess.gsu.edu
Within the VPN software client, connect to the address secureaccess.gsu.edu.
Then continue to your PAWS student portal session in your web browser.
For complete directions, visit: technology.gsu.edu/vpn
Accessing PAWS on Campus
All features of PAWS will work normally when you are connected to the university’s wired or wireless networks on a university campus without needing to use the VPN.
Why Is This Change Being Made?
Use of the VPN for reaching certain PAWS features is a temporary extra security measure, required by the University System of Georgia, and put in place to provide additional security in response to an identified software vulnerability related to a vendor product used within the PAWS system. There is no evidence that the software vulnerability has been used to access information at Georgia State University or elsewhere. It is only out of caution that access to certain features in PAWS is being limited to on-campus users and off-campus users using the remote access VPN.
For help setting up the VPN, contact the IIT Technology Service Desk at help.gsu.edu, help@gsu.edu or 404-413-HELP (404-413-4357).
________________________________________
Jul 30, 13:58 EDT
Beginning on Saturday, July 30 at 2 p.m., to access several features in the PAWS portal at paws.gsu.edu from off-campus, you will first need to connect to the university’s remote access Virtual Private Network (VPN).
The VPN is software that creates a secured connection to protect access to university resources so they are only available to university account holders and provides additional information security.
How to Connect to the Remote Access VPN
Download Software
Download the Cisco remote access VPN client for your device.
Using the VPN software, connect to secureaccess.gsu.edu
Within the VPN software client, connect to the address secureaccess.gsu.edu.
Then continue to your PAWS student portal session in your web browser.
For complete directions, visit: technology.gsu.edu/vpn
Accessing PAWS on Campus
All features of PAWS will work normally when you are connected to the university’s wired or wireless networks on a university campus without needing to use the VPN.
Why Is This Change Being Made?
Use of the VPN for reaching certain PAWS features is a temporary extra security measure, required by the University System of Georgia, and put in place to provide additional security in response to an identified software vulnerability related to a vendor product used within the PAWS system. There is no evidence that the software vulnerability has been used to access information at Georgia State University or elsewhere. It is only out of caution that access to certain features in PAWS is being limited to on-campus users and off-campus users using the remote access VPN.
For help setting up the VPN, contact the IIT Technology Service Desk at help.gsu.edu, help@gsu.edu or 404-413-HELP (404-413-4357).
________________________________________
Jul 30, 13:58 EDT
Identified - Instructional Innovation and Technology (IIT) has identified an issue with WebEx.
Some functionality for the Webex desktop and mobile app may be offline right now. Users should be able to Schedule, start, and host meetings, but other functions like chat, file sharing, etc. are currently offline. The vendor is aware, and working towards resolution.
Additional information will be posted here when the issue is confirmed.
Jul 28, 16:01 EDT
Some functionality for the Webex desktop and mobile app may be offline right now. Users should be able to Schedule, start, and host meetings, but other functions like chat, file sharing, etc. are currently offline. The vendor is aware, and working towards resolution.
Additional information will be posted here when the issue is confirmed.
Jul 28, 16:01 EDT
About This Site
Georgia State University's IT Systems Status Page provides up-to-date information about the operations of campus IT systems and services.
PantherMail (Student Email)
?
Operational
Campus Network
?
Operational
CampusID
?
Operational
Campus Wireless Network
?
Operational
Office 365 (Fac/Staff Email)
?
Operational
Brightspace/iCollege
?
Operational
PAWS
?
Operational
GoSOLAR
?
Operational
Telephone System
?
Operational
LinkedIn Learning
Operational
University Website
?
Operational
Spectrum Services
?
Operational
Student Printing Services
?
Operational
Edublogs (sites.gsu.edu)
?
Operational
Banner
Operational
Microsoft Lync
?
Operational
Active Directory
Operational
OneUSG
Operational
Kivuto
Operational
WebCheckout
Operational
Grammarly
?
Operational
Listserv
Operational
Kaltura
Operational
VPN
Operational
Webex
Degraded Performance
Panopto
Operational
VoiceThread
Operational
VLab
Operational
Respondus Lockdown Browser and Monitor
Operational
ServiceNow
Operational
Panthermart
?
Operational
Adobe Sign
Operational
Server
Degraded Performance
AirWatch
Operational
Qualtrics
Operational
Microsoft Office 365
Operational
Send-A-File
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance