Related Websites:  IIT Help Center  |  Technology Services
Report an issue at: IIT Help Center, help@gsu.edu or call 404-413-HELP (4357)
Power Outage: Alpharetta Campus
Monitoring - Power has been restored to the Alpharetta campus.

Please report any new incidents to IIT Technology Service Desk at help.gsu.edu, help@gsu.edu or 404-413-4357(HELP).
Apr 23, 2025 - 17:26 EDT
Investigating - We are currently experiencing a utility power outage affecting Alpharetta AA and Alpharetta AB buildings.

Our Facilities and IT teams are actively monitoring the situation and are in contact with the utility provider to determine the cause and estimated restoration time.

Additional updates will be posted on here on status.gsu.edu as more information becomes available.
Apr 23, 2025 - 13:27 EDT

About This Site

Georgia State University's IT Systems Status Page provides up-to-date information about the operations of campus IT systems and services.

PantherMail (Student Email) ? Operational
Campus Network ? Operational
CampusID ? Operational
Campus Wireless Network ? Operational
Office 365 (Fac/Staff Email) ? Operational
Brightspace/iCollege ? Operational
PAWS ? Operational
GoSOLAR ? Operational
Telephone System ? Operational
LinkedIn Learning Operational
University Website ? Operational
Spectrum Services ? Operational
Student Printing Services ? Operational
Edublogs (sites.gsu.edu) ? Operational
Banner Operational
Microsoft Lync ? Operational
Active Directory Operational
OneUSG Operational
Kivuto Operational
WebCheckout Operational
Grammarly ? Operational
Listserv Operational
Kaltura Operational
VPN Operational
Webex Operational
Panopto Operational
VoiceThread Operational
VLab Operational
Respondus Lockdown Browser and Monitor Operational
ServiceNow Operational
Panthermart ? Operational
Adobe Operational
Server Operational
AirWatch Operational
Qualtrics Operational
Microsoft Office 365 Operational
Send-A-File Operational
PantherCard Operational
Dropbox Operational
Campus Directory Operational
Duo MFA Operational
Single Sign On (SSO) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Banner jobs, Degree Works, and TDClient Maintenance(4/24) Apr 24, 2025 19:30-21:30 EDT

Please be advised that Banner jobs, Degree Works, and TDClient will be unavailable due to system maintenance on Thursday, 4-24. 7:30 PM to 9:30 PM.
Posted on Apr 23, 2025 - 08:42 EDT

Wireless Maintenance (4/25) Apr 25, 2025 23:00 - Apr 26, 2025 01:00 EDT

Please be advised that the wireless network will be undergoing maintenance on all of the GSU campuses.

This maintenance will occur:

Date: Friday-April 25th, 2025
Time: 11pm-1am EST

Users may experience intermittent authentication failures during the scheduled maintenance window.
Posted on Apr 21, 2025 - 13:31 EDT

Banner 9 AppNav-Financial Aid Upgrade (4/29/25) Apr 29, 2025 19:00-20:00 EDT

Please be advised that Banner 9 AppNav will be unavailable due to Financial Aid upgrades on
Tuesday, 4-29, 7 PM to 8 PM.
Posted on Apr 23, 2025 - 08:44 EDT
Apr 24, 2025

No incidents reported today.

Apr 23, 2025
Telephone Outage
Resolved - This incident has been resolved.
Apr 23, 08:46 EDT
Monitoring - IIT can confirm that phone services have been restored to affected numbers.

If you still are experiencing issues, please email help@gsu.edu
Apr 1, 20:30 EDT
Investigating - IIT is currently investigating reports of phone line disruptions, including issues with the GSU Police Line 3-3333 (404-413-3333), preventing calls from going through or being received.

Our team is actively working to identify the issue and resolve it as quickly as possible.

If you have an emergency, please use a mobile device to call 911.

We will provide updates as soon as more information becomes available.
Apr 1, 19:16 EDT
Network Issues
Resolved - This incident has been resolved.
Apr 23, 08:45 EDT
Monitoring - A fix has been implemented and we will monitor the results. If you continue to experience issues, please contact the IIT Technology Service Desk at 404-413-4357 (HELP) or email help@gsu.edu.
Apr 3, 13:03 EDT
Investigating - Instructional Innovation and Technology (IIT) is investigating reports of intermittent network connectivity issues. Symptoms include slower network, impact to wireless connectivity, and potential phone interruptions. More information will be posted as they become available.
Apr 3, 12:14 EDT
Telephone Disruption
Resolved - This incident has been resolved.
Apr 23, 08:45 EDT
Monitoring - A temporary workaround has been implemented to restore ten-digit dialing to GSUPD phone line (404-413-3333). IIT is continuing to work with the vendor to fully restore services including five-digit dialing to (3-3333)
Apr 7, 13:45 EDT
Investigating - IIT is currently investigating reports of phone line disruptions impacting the GSU Police Line 3-3333 (404-413-3333).

Individuals requiring assistance should contact 404-413-2100 until services are restored to 404-413-3333. In all emergency situations, 911 remains the designated emergency telephone number.

Our team is actively working to identify the issue and resolve it as quickly as possible. Updates will be provided as soon as they become available.
Apr 5, 11:53 EDT
Apr 22, 2025
Banner AppNav, PAWS portal, Degree Works Maintenance (4/22/25)
Completed - The scheduled maintenance has been completed.
Apr 22, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 19:30 EDT
Scheduled - Please be advised that Banner 9 AppNav, PAWS, SSB Student, SSB Faculty, Degree Works, Workflow, and Xtender will be unavailable due to system maintenance on Tuesday, 4-22, 7:30 PM to 10:30 PM.
Apr 14, 10:26 EDT
Apr 21, 2025
Banner 9 AppNav-Financial Aid Upgrade (4/21/25)
Completed - The scheduled maintenance has been completed.
Apr 21, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 19:00 EDT
Scheduled - Please be advised that Banner 9 AppNav will be unavailable due to Financial Aid upgrades on Monday, 4-21, 7 PM to 8 PM.
Apr 14, 10:24 EDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Banner 9 AppNav, PAWS, SSB Student, SSB Faculty, Degree Works, Workflow, and Xtender (4/17/25)
Completed - The scheduled maintenance has been completed.
Apr 17, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 19:00 EDT
Scheduled - Please be advised that Banner 9 AppNav, PAWS, SSB Student, SSB Faculty, Degree Works, Workflow, and Xtender will be unavailable due to system maintenance on Thursday, 4-17, 7 PM to 9 PM.
Apr 14, 10:22 EDT
Apr 16, 2025
Wireless Maintenance on All Campuses(4/15)
Completed - The scheduled maintenance has been completed.
Apr 16, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:00 EDT
Scheduled - Please be advised that the wireless network will be undergoing maintenance on all of the GSU campuses.

This maintenance will occur:

Date: Tuesday-April 15th, 2025
Time: 11pm-1am EST

Users may experience intermittent authentication failures during the scheduled maintenance window.
Apr 15, 15:53 EDT
Apr 15, 2025
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

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