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Update - Microsoft has identified the problem with multiple Office 365 services and features and actively working on a solution.
Users reported slow and delayed access, blank screens and/or a 500 error when attempting to access Office 365 services and/or features.
Additional information will be posted here when the issue is confirmed.
Jun 07, 2023 - 08:17 EDT
Update - Microsoft has identified the problem with multiple Office 365 services and features and actively working on a solution.
Users reported slow and delayed access, blank screens and/or a 500 error when attempting to access Office 365 services and/or features.
Additional information will be posted here when the issue is confirmed.
Jun 06, 2023 - 15:09 EDT
Identified - Microsoft is currently investigating reports and identified with multiple Office 365 services and features. Users are reporting delayed access, blank screens and/or a 500 error when attempting to access Office 365 services and/or features.
Additional information will be posted here when the issue is confirmed.
Jun 05, 2023 - 16:28 EDT
Monitoring - Microsoft has implemented a fix and the results are being monitored at this time.
Please report any new related incidents to help.gsu.edu, help@gsu.edu or call 404-413-4357(HELP) so that our teams could further investigate the issue.
Jun 05, 2023 - 12:33 EDT
Investigating - Microsoft is currently investigating reports with multiple Office 365 services and features. Users are reporting delayed access, blank screens and/or a 500 error when attempting to access Office 365 services and/or features.
Additional information will be posted here when the issue is confirmed.
Jun 05, 2023 - 12:20 EDT
Kivuto will be updating their ELMS platform on June 13, 2023, between 6:00 and 9:00 AM ET as part of the ongoing effort to improve your experience.
Maintenance is expected to last no more than Three hours.
During this time, the WebStore will be placed in "maintenance mode" and will display a message indicating that your WebStore is temporarily unavailable to the end user. Posted on
Jun 07, 2023 - 08:08 EDT
Resolved -
This incident has been resolved.
Jun 7, 08:11 EDT
Identified -
Due to a recent certificate update, you may experience access issues with some GSU websites that use Single-Sign On (SSO). Please email help@gsu.edu if there is a site that you normally have access to but may be receiving an error message.
For a list of SSO sites, please visit the link below:
Resolved -
This incident has been resolved.
Jun 7, 08:10 EDT
Investigating -
Instructional Innovation and Technology (IIT) has been made aware of possible access issues of Microsoft 365 Online apps .
Microsoft: "Users may be intermittently unable to view or access web apps in Microsoft 365. We're reviewing service monitoring to isolate the root cause and develop a remediation plan."
We will provide updates as they become available
Apr 20, 11:11 EDT
Resolved -
This incident has been resolved.
Jun 7, 08:10 EDT
Update -
Services to the network have been restored. We will continue to monitor. If you are still experiencing an issue, please email help@gsu.edu or contact the Technology Service Desk at 404-413-4357.
May 5, 13:21 EDT
Investigating -
Instructional Innovation and Technology (IIT) is investigating intermittent issues being reported regarding the GSU network. More information will be provided as they become available.
May 5, 12:47 EDT
Resolved -
This incident has been resolved.
Jun 7, 08:09 EDT
Monitoring -
IIT has restored access to the student PantherMail portal. Please visit the link below for instructions on how to clear your browser cache. Once cleared, you should be able to access panthermail.gsu.edu.
If you continue to experience an issue, please email help@gsu.edu or contact 404-413-4357(HELP).
Jun 2, 15:40 EDT
Identified -
Instructional Innovation and Technology (IIT) has been made aware of possible PantherMail access issues on Microsoft 365 Online apps. Users report panthermail.gsu.edu will not load to allow further authentication. IIT is currently working to restore this service.
Jun 2, 14:48 EDT