Investigating - Instructional Innovation and Technology (IIT) is currently investigating reports of an issue with logging onto Qualtrics. Additional information will be posted here when the issue is confirmed.
Aug 17, 08:24 EDT
Update - We are continuing to monitor for any further issues.
Aug 14, 12:03 EDT
Monitoring - A fix has been implemented and we will continue to monitor results
Aug 14, 12:02 EDT
Investigating - Instructional Innovation & Technology (IIT) is currently investigating a site certificate issue when attempting to access staff email. Engineers are currently working to update the certificate. This should only impact new authentications to the site. Updates will be provided once available.
Aug 14, 09:29 EDT
Investigating - Instructional Innovation & Technology (IIT) is currently investigating an issue with a legacy application server associated with app.gsu.edu. Engineers are working on only allowing traffic from GSU and GSU VPN to these sites. This might potentially affect students, especially users of certain scholarship-related pages.
To access any resource on app.gsu.edu, users should be on the GSU network or GSU VPN in order to be able to access the system. We expect to return the server to normal operation after the problem gets fully addressed.
For instructions on how to connect to VPN, please visit the link below:
Monitoring - Removal of Temporary Requirement to Use Virtual Private Network When Accessing the PAWS Portal from Off Campus
The temporary requirement to use the university’s remote access Virtual Private Network (VPN) when accessing the PAWS portal from off-campus has been removed.
Users can access the system from off campus just as they did before the temporary requirement was put in place, without use of the VPN from off campus.
A software update has addressed the issue that prompted the temporary requirement.
We will continue to monitor for the next business day. If you experience any issues connecting to PAWS via remote access, please contact the IIT Technology Service Desk at 404-413-4357 (HELP) or email firstname.lastname@example.org.
Aug 1, 21:11 EDT
Identified - IMPORTANT UPDATE: PAWS Portal to Require Use of Virtual Private Network from Off Campus
Beginning on Saturday, July 30 at 2 p.m., to access several features in the PAWS portal at paws.gsu.edu from off-campus, you will first need to connect to the university’s remote access Virtual Private Network (VPN).
The VPN is software that creates a secured connection to protect access to university resources so they are only available to university account holders and provides additional information security.
How to Connect to the Remote Access VPN
Download Software Download the Cisco remote access VPN client for your device.
Using the VPN software, connect to secureaccess.gsu.edu Within the VPN software client, connect to the address secureaccess.gsu.edu. Then continue to your PAWS student portal session in your web browser.
For complete directions, visit: technology.gsu.edu/vpn Accessing PAWS on Campus All features of PAWS will work normally when you are connected to the university’s wired or wireless networks on a university campus without needing to use the VPN.
Why Is This Change Being Made? Use of the VPN for reaching certain PAWS features is a temporary extra security measure, required by the University System of Georgia, and put in place to provide additional security in response to an identified software vulnerability related to a vendor product used within the PAWS system. There is no evidence that the software vulnerability has been used to access information at Georgia State University or elsewhere. It is only out of caution that access to certain features in PAWS is being limited to on-campus users and off-campus users using the remote access VPN.
For help setting up the VPN, contact the IIT Technology Service Desk at help.gsu.edu, email@example.com or 404-413-HELP (404-413-4357).
Identified - Instructional Innovation and Technology (IIT) has identified an issue with WebEx.
Some functionality for the Webex desktop and mobile app may be offline right now. Users should be able to Schedule, start, and host meetings, but other functions like chat, file sharing, etc. are currently offline. The vendor is aware, and working towards resolution.
Additional information will be posted here when the issue is confirmed.
Jul 28, 16:01 EDT
The scheduled maintenance has been completed.
Aug 7, 00:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 18:00 EDT
Instructional Innovation & Technology (IIT) will perform firewall maintenance at the Perimeter Campus on Saturday, August 6th, from 6:00 p.m. to 12:00 a.m.. There may be intermittent internet service interruption during this time.
If you have any questions about this maintenance or need assistance, please contact the IIT Technology Service Desk at firstname.lastname@example.org or 404-413-HELP (404-413-4357).
Aug 5, 12:45 EDT