GSU Technology Systems Status

Report an issue at: IIT Help Center, help@gsu.edu or call 404-413-HELP (4357)

Kaltura/Webex Connector - Missing Recordings

Investigating - We are currently investigating an issue where some Webex recordings are not being automatically transferred to Kaltura. The vendor is aware and is working to resolve this incident as quickly as possible. If you have Webex recordings that were not automatically transferred, you can manually download the recording from Webex and upload it into Kaltura using the following guides:

Download a Recording from Webex:
https://gsutech.service-now.com/sp?sys_kb_id=b368880adb585340601b502bdc9619dd&id=kb_article_view&sysparm_rank=4&sysparm_tsqueryId=852b59264798465043321978f36d43c7

Upload a Recording into Kaltura:
https://gsutech.service-now.com/sp?sys_kb_id=55dd305edb3f4300601b502bdc961938&id=kb_article_view&sysparm_rank=4&sysparm_tsqueryId=cc08d5ae4758465043321978f36d4373#upload
Feb 14, 2024 - 10:48 EST

About This Site

Georgia State University's IT Systems Status Page provides up-to-date information about the operations of campus IT systems and services.

PantherMail (Student Email) Operational

Campus Network Operational

CampusID Operational

Campus Wireless Network Operational

Office 365 (Fac/Staff Email) Operational

Brightspace/iCollege Operational

PAWS Operational

GoSOLAR Operational

Telephone System Operational

LinkedIn Learning Operational

University Website Operational

Spectrum Services Operational

Student Printing Services Operational

Edublogs (sites.gsu.edu) Operational

Banner Operational

Microsoft Lync Operational

Active Directory Operational

OneUSG Operational

Kivuto Operational

WebCheckout Operational

Grammarly Operational

Listserv Operational

Kaltura Degraded Performance

VPN Operational

Webex Operational

Panopto Operational

VoiceThread Operational

VLab Operational

Respondus Lockdown Browser and Monitor Operational

ServiceNow Operational

Panthermart Operational

Adobe Operational

Server Operational

AirWatch Operational

Qualtrics Operational

Microsoft Office 365 Operational

Send-A-File Operational

PantherCard Operational

Dropbox Operational

Campus Directory Operational

Duo MFA Operational

Single Sign On (SSO) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

Banner AppNav, PAWS portal, Degree Works Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 19:00 EDT

Scheduled - Please be advised that Banner 9 AppNav, PAWS, SSB Student, SSB Faculty, Degree Works, Workflow, and Xtender will be unavailable due to system maintenance on Thursday, 7-25, from 7 PM to 9 PM
Jul 18, 10:29 EDT

Jul 24, 2024

Adobe Access after Update

Resolved - After the Adobe software update on May 20th, some users experienced an Adobe error.

Please use the instructions located within the KB link below on how to resolve the Adobe license error that was received.

https://gsutech.service-now.com/sp?id=kb_article&sys_id=21139aff9778f910b00f35c11153afed#access

If error continues even after following those steps, then please submit a new incident to help.gsu.edu or help@gsu.edu.
Jul 24, 10:00 EDT

Update - After the Adobe software update on May 20th, some users experienced an Adobe error.

Please use the instructions located within the KB link below on how to resolve the Adobe license error that was received.

https://gsutech.service-now.com/sp?id=kb_article&sys_id=21139aff9778f910b00f35c11153afed#access

If error continues even after following those steps, then please submit a new incident to help.gsu.edu or help@gsu.edu.
May 24, 11:29 EDT

Update - After the Adobe software update on May 20th, some users experienced an Adobe license error.

Please use the instructions located within the KB link below on how to resolve the Adobe license error that's received.

https://gsutech.service-now.com/sp?id=kb_article&sys_id=21139aff9778f910b00f35c11153afed#access

If error continues even after following those steps, then please submit a new incident to help.gsu.edu or help@gsu.edu.
May 21, 12:36 EDT

Identified - After the Adobe software update on May 20th, some users experienced an Adobe License Error.

Please use the instructions located within the KB link below on how to resolve the Adobe license error that's received.

https://gsutech.service-now.com/sp?id=kb_article&sys_id=21139aff9778f910b00f35c11153afed#access

If error continues even after following those steps, then please submit a new incident to help.gsu.edu or help@gsu.edu.
May 21, 06:42 EDT

Global Microsoft Outage

Resolved - Final status: After an extended period of monitoring, in addition to internal validations and customer confirmations, we have declared the incident resolved.
Jul 24, 09:59 EDT

Monitoring - Final status: After an extended period of monitoring, in addition to internal validations and customer confirmations, we have declared the incident resolved.

We will continue to monitor reports over the next 24 hours.
Jul 19, 11:39 EDT

Identified - A global Microsoft outage has been reported and it that may affect any Microsoft related service and/or applications at this time.

More information will be posted on status.gsu.edu as additional information becomes available.
Jul 19, 08:07 EDT

Newton Campus Network Outage

Resolved - This incident has been resolved.

Please report any new internet connectivity issues to help@gsu.edu, help.gsu.edu or call 404-413-4357(HELP).
Jul 24, 09:59 EDT

Monitoring - A fix has been implemented and we are monitoring the results.

Please report any new network issues to help@gsu.edu, help.gsu.edu or call 404-413-4357(HELP).
Jul 19, 07:03 EDT

Investigating - Instructional Innovation & Technology (IIT) is investigating network issues on Newton Campus. We will continue to provide updates as they become available.
Jul 18, 17:13 EDT

Reports of Internet Access Issues

Resolved - This incident has been resolved and no new incidents have been reported.

Please report any new internet connectivity issues to help@gsu.edu, help.gsu.edu or call 404-413-4357(HELP).
Jul 24, 09:58 EDT

Monitoring - A fix has been implemented and we are monitoring the results.

Please report any new internet connectivity issues to help@gsu.edu, help.gsu.edu or call 404-413-4357(HELP).
Jul 22, 23:55 EDT

Investigating - Instructional Innovation & Technology (IIT) is investigating reports of internet access issues, including http://paws.gsu.edu and other sites. Updates will be provided on status.gsu.edu as additional information becomes available.
Jul 22, 20:23 EDT

Jul 23, 2024

No incidents reported.

Jul 22, 2024

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Jul 18, 2024

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

Banner AppNav, PAWS portal, Degree Works Maintenance

Completed - The scheduled maintenance has been completed.
Jul 14, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 18:00 EDT

Scheduled - Please be advised that Banner 9 AppNav, PAWS, SSB Student, SSB Faculty, Degree Works, Workflow, and Xtender will be unavailable due to system upgrades from Friday, 7-12, 6 PM to Sunday, 7-14, 5 PM
Jul 10, 14:28 EDT

Jul 13, 2024

No incidents reported.