PantherMail / Microsoft 365 Consolidation
Update - If you are having an issue with your account, please see this information:

First, confirm you can login online at: https://outlook.com/gsu.edu

Note that is you are both faculty/staff and student, you may want to check you are adding the account by your primary email address. If you cannot log in with your @gsu.edu address, enter your @student.gsu.edu email address.

Seeing Your Account as @archive.gsu.edu or Having Outlook Issue on Phone or Computer
These steps apply to both Outlook Desktop and Outlook Mobile.

Please remove the old @archivemail.gsu.edu Outlook account/profile and then add the @student.gsu.edu account again using your current GSU credentials.

Re-add your student account:

Outlook Client on Windows
https://gsutech.service-now.com/sp?id=kb_article&sys_id=f376d9f2dbbe83002c5b9696db961907

Outlook Client on Mac
https://gsutech.service-now.com/sp?id=kb_article&sys_id=ea054031dbf89740186e5058dc961921

Outlook App on Android Devices
https://gsutech.service-now.com/sp?id=kb_article&sys_id=b3cf1475dbdc1340601b502bdc9619f4

Outlook App on iOS Devices
https://gsutech.service-now.com/sp?id=kb_article&sys_id=cb9364f9dbdc1340601b502bdc961900

DUAL-ROLE ACCOUNT HOLDERS (Both a Student and Faculty/Staff Email Address)
Logging In: If you are both a student and faculty/staff, you will use your primary email address for login. If you cannot log in with @gsu.edu, enter your @student.gsu.edu email address.

Locating Student Email: Your new mailbox will have defaulted to list either your @gsu.edu or @student.gsu.edu account messages. To locate your student email, check the MigratedData folders in email and OneDrive. You can re-organize your messages to separate student and faculty/staff email by folders in email and OneDrive by creating a rule.

Sending Messages: If you are both a student and faculty/staff member, your default email address for new messages may default to your @gsu.edu or @student.gsu.edu email address. To add the address that is not shown as a reply option and update your default replay email address, see this FAQ

https://technology.gsu.edu/technology-services/email/university-email-consolidation/#reply-from
Sep 30, 2026 - 09:20 EDT
Monitoring - We are aware that some students may experience issues accessing their PantherMail account or may not immediately see all of their previous email or Microsoft 365 content following the recent account consolidation.

If you are unable to sign in:

1. Students who are not also GSU faculty/staff should continue signing in with their @student.gsu.edu account.

2. Students who are also GSU faculty/staff may need to sign in using their @gsu.edu account.

3. If you receive a sign-in error, try again using an Incognito/InPrivate browser window.

If you can sign in but do not see your content:

Migrated content may take additional time to populate. You may see a MigratedData folder that is currently empty, or some of your previous content may not yet be visible. An empty MigratedData folder does not necessarily indicate that your content was lost or that the migration was unsuccessful.

Our teams are actively working through consolidation-related issues.

For additional information and frequently asked questions, please review the University Email Consolidation FAQ below:

https://technology.gsu.edu/technology-services/email/university-email-consolidation/

Thank you for your patience while we work through the consolidation.

We appreciate your patience and will provide additional updates as more information becomes available.
Sep 28, 2026 - 13:24 EDT
Outlook Connection Issues for Mac users
Investigating - Affected services: Exchange Online
Status: Service degradation

User impact
Users may be unable to connect to the Outlook mobile app or Outlook client on Mac devices.

Scope of impact
Some users attempting to connect to the Outlook mobile app or Outlook client on Mac devices may be impacted. This information may be updated as our investigation continues.

Microsoft is currently investigating, we will update the status on status.gsu.edu when we know more.
Sep 10, 2026 - 16:58 EDT

About This Site

Georgia State University's IT Systems Status Page provides up-to-date information about the operations of campus IT systems and services.

Student Email Operational
Campus Network Operational
CampusID Operational
Campus Wireless Network Operational
Faculty/Staff Email Degraded Performance
ICollege Operational
PAWS Operational
GoSOLAR Operational
Telephone System Operational
Online Training and Learning Operational
University Website Operational
Spectrum Services Operational
Student Printing Services Operational
Student Portfolio Websites Operational
Student Information System (SIS) Operational
Domain Services Operational
OneUSG Operational
Student Software Downloads Operational
Student Checkout Services Operational
Listserv Operational
Video Hosting Operational
VPN Operational
Collaboration Tools Operational
LMS Integrations Operational
VLab Operational
Anti-Cheat Software Operational
IT Ticketing Tool Operational
Panthermart Operational
Adobe Operational
Server Operational
Survey Tools Operational
Office Productivity Tools Operational
Send-A-File Operational
PantherCard Operational
Cloud Storage / Collaboration Platform Operational
Campus Directory Operational
MFA (Multifactor Authentication) Operational
Single Sign On (SSO) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 30, 2026

Unresolved incident: PantherMail / Microsoft 365 Consolidation.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

PantherMail Student Email Will Be Unavailable Sept. 25-27
Completed - The scheduled maintenance has been completed.
Sep 28, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 24, 09:00 EDT
Scheduled - PantherMail student email will be unavailable from Friday, Sept. 25, through Sunday, Sept. 27, while the university completes the consolidation of its email systems.

During this maintenance period, students will not be able to access PantherMail. Faculty and staff email and collaboration services are expected to remain available.

What to Expect

After the consolidation, students, faculty and staff will use the same Microsoft environment and a single email login location.

Some existing collaboration with students—including Microsoft Teams, shared OneDrive documents and meetings—may require links to be re-shared or permissions to be updated following the transition.

Course Communication During Maintenance

iCollege will remain available throughout the maintenance period. Students who need to contact faculty while PantherMail is unavailable can use iCollege email.

More information can be found below:

https://technology.gsu.edu/technology-services/email/university-email-consolidation/

We appreciate your patience while this work is completed.
Sep 24, 08:59 EDT

Sep 27, 2026

No incidents reported.

Sep 26, 2026

ServiceNow Scheduled Maintenance – Sept. 25
Completed - The scheduled maintenance has been completed.
Sep 26, 01:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 22:00 EDT
Scheduled - Status: Scheduled Maintenance
Service: ServiceNow
Start: Friday, Sept. 25, 2026 at 10:00 p.m.

ServiceNow will undergo a scheduled production upgrade from Yokohama to Zurich beginning at 10:00 p.m. on Friday, Sept. 25.

During the upgrade, IIT staff will be unable to log in to the ServiceNow production instance. Self-Service users are not expected to be impacted and should be able to continue accessing Self-Service normally.

Following the upgrade, the ServiceNow team will test and validate core system components and functionality. This notice will be updated once maintenance and validation are successfully completed.

Although no issues are anticipated, IIT staff are encouraged to log in after maintenance is complete to verify access and any functionality specific to their areas.
Sep 24, 09:11 EDT

Sep 25, 2026

Sep 24, 2026

Power Outage - Dunwoody
Resolved - This incident has been resolved.
Sep 24, 08:49 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 20:48 EDT
Update - Power is still out at Dunwoody. The updated ETA for restoration is 8:30 p.m.
Sep 21, 19:52 EDT
Identified - The Dunwoody Campus is experiencing a utility power outage. Estimated restoral time is 6:30 PM.
Sep 21, 17:47 EDT
VPN Maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:00 EDT
Scheduled - IIT will be conducting scheduled maintenance on network infrastructure devices on Wednesday, September 23rd from 10:00 PM to 1:00 AM.

Expected Impact:

During this maintenance window, there may be intermittent connectivity to VPN services.

As with any maintenance involving critical infrastructure, there is always some level of operational risk; however, Network Engineering will take appropriate precautions and will actively monitor the environment throughout the change.

Proposed Maintenance Window

Date: Wednesday, September 23rd
Time: 10:00 PM – 1:00 AM
Affected Systems: VPN
Sep 16, 17:17 EDT

Sep 23, 2026

Sep 22, 2026

No incidents reported.

Sep 21, 2026

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage