GSU Technology Systems Status

Report an issue at: IIT Help Center, help@gsu.edu or call 404-413-HELP (4357)

Investigating - Instructional Innovation and Technology(IIT) have received reports from customers opening Outlook using Safari browser on MacOS. Upon doing so the browser continuously downloads a token factory iframe file.

Our teams are actively investigating and researching the issue. We will provide updates as they become available.

In the interim, we recommend using an alternate browser to access Outlook on the web.
May 3, 12:38 EDT

About This Site

Georgia State University's IT Systems Status Page provides up-to-date information about the operations of campus IT systems and services.

PantherMail (Student Email) Operational

Campus Network Operational

CampusID Operational

Campus Wireless Network Operational

Office 365 (Fac/Staff Email) Operational

Brightspace/iCollege Operational

PAWS Operational

GoSOLAR Operational

Telephone System Operational

LinkedIn Learning Operational

University Website Degraded Performance

Spectrum Services Operational

Student Printing Services Operational

Edublogs (sites.gsu.edu) Operational

Banner Operational

Microsoft Lync Operational

Active Directory Operational

OneUSG Operational

Kivuto Operational

WebCheckout Operational

Grammarly Operational

Listserv Operational

Kaltura Operational

VPN Operational

Webex Operational

Panopto Operational

VoiceThread Operational

VLab Operational

Respondus Lockdown Browser and Monitor Operational

ServiceNow Operational

Panthermart Operational

Adobe Sign Operational

Server Operational

AirWatch Operational

Qualtrics Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 16, 2022

No incidents reported today.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

OneUSG Login Issue - Identified

Resolved - This incident has been resolved.
May 12, 13:23 EDT

Update - A recent URL update is resulting in login issues for OneUSG Connect. If you encounter an error message that states "This idpproxy.usg.edu page can’t be found" please clear your browser history or use an incognito browser and relaunch the login page.

How to Clear Cache and Cookies:
https://gsutech.service-now.com/sp?sys_kb_id=3823acd6db452f402c5b9696db9619f4&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=a1a25b8e1bf10510ac2165b5604bcb1f
Mar 1, 10:53 EST

Identified - A recent URL update is resulting in login issues for OneUSG Connect. If you encounter an error message that states "This idpproxy.usg.edu page can’t be found" please clear your browser history or use an incognito browser and relaunch the login page.

How to Clear Cache and Cookies:
https://gsutech.service-now.com/sp?sys_kb_id=3823acd6db452f402c5b9696db9619f4&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=a1a25b8e1bf10510ac2165b5604bcb1f
Feb 22, 11:10 EST

VPN Access Issue

Resolved - This incident has been resolved.
May 12, 13:23 EDT

Monitoring - A fix has been implemented and we will continue to monitor results. If you are experiencing issues, please email help@gsu.edu.
Mar 11, 12:00 EST

Investigating - Instructional Innovation and Technology (IIT) is currently investigating issues with users connecting to some Cisco AnyConnect VPN addresses. We are working with the vendor to identify a cause and will provide updates once a solution is available.
Mar 11, 11:36 EST

Inbound Call Issue - Student Facing Contact Centers

Resolved - This incident has been resolved.
May 12, 13:22 EDT

Monitoring - Our Vendor has completed the corrective actions to restore service and internal testing suggests the issue has cleared. All calls to the student facing Contact Centers for Admissions, Registration, Financial Aid are completing as normal. IIT will continue to monitor the service.
Mar 21, 17:16 EDT

Investigating - Instructional Innovation and Technology (IIT) is working with our vendor on reports of dead air and no audio on inbound calls to our student facing Contact Centers for Admissions, Registration, Financial Aid. More information will be provided as they become available.
Mar 21, 15:40 EDT

Network Outage - Clarkston Campus CB Building

Resolved - This incident has been resolved.
May 12, 13:22 EDT

Monitoring - The network has been restored to the CB Building. We will continue to monitor. If you experience network issues, please contact the IIT Technology Service Desk at 404-413-4357 (HELP) or email help@gsu.edu.
Apr 7, 11:27 EDT

Identified - Instructional Innovation and Technology (IIT) has identified a network outage on the Clarkston Campus (CB Building). Updates will be provided as they become available.
Apr 7, 10:08 EDT

Fac/Staff OWA (Office 365) Login Issue

Resolved - This incident has been resolved.
May 12, 13:21 EDT

Monitoring - A fix has been implemented and we are monitoring results. If you still receive an error, please clear your browser cache and try again. Should you continue to experience issues, please email help@gsu.edu.
May 9, 22:16 EDT

Investigating - Instructional Innovation and Technology (IIT) is currently investigating login issues for Fac/Staff email online. Users may receive the following error: sts.adfs.gsu.edu unexpectedly closed the connection.
More information will be posted once available.
May 9, 21:16 EDT

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

Unresolved incident: Office 365 Web Email Access Issue.

May 8, 2022

Network Maintenance-Atlanta Campus

Completed - The scheduled maintenance has been completed.
May 8, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 18:01 EDT

Scheduled - Instructional Innovation & Technology (IIT) will perform network maintenance at the Atlanta Campus on Saturday, May 7th, from 6:00 p.m. thru Sunday, May 8th at 6:00 a.m. There may be intermittent network service interruption during this time across the Atlanta Campus.

If you have any questions about this maintenance or need assistance, please contact the IIT Technology Service Desk at help@gsu.edu or 404-413-HELP (404-413-4357).
May 2, 09:58 EDT

May 7, 2022

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

May 2, 2022

No incidents reported.