Maintenance Notice : Servicenow Version Upgrade "Vancouver"
Scheduled Maintenance
Report for GSU Technology Systems
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
TO All IIT Staff and Servicenow Users
On April, 19th, 2024 beginning at 10:00pm the production instance of Servicenow will undergo a full version upgrade from “Utah” to “Vancouver”. During the upgrade no logon access is available to staff, please plan accordingly. Self-Service users should not see any impact and will be able to continue to access self-service as normal. Following the completion of the upgrade the system will have moderate testing of its core components.
Once a successful upgrade has been verified, we will update the maintenance notice to completed successfully. Although we do not anticipate issues from the upgrade, it is good practice for team members to log in at this time to verify access and test any specific functionality.
For updates go to https://gsu.statuspage.io/
Highlight a few of the new features in the Vancouver Release: What’s new in ServiceNow Vancouver?
https://flyform.com/insights/articles/servicenow-vancouver-top-features
If you have questions or concerns, please contact us:
Jacob Peppers, System Administrator, jpeppers@gsu.edu, 678.891.3196
Jonathan Henderson, System Administrator, jhenderson37@gsu.edu, 678.891.3184
James Edwards, Manager – Service Desk, jedward43@gsu.edu, 404.413.4373
Miranda Pedescleaux, Manager – Service Quality, mrhynes1@gsu.edu, 404.413.4342
Dexter Banks, Director –Client Services, dbanks1@gsu.edu, 404.413.4370
On April, 19th, 2024 beginning at 10:00pm the production instance of Servicenow will undergo a full version upgrade from “Utah” to “Vancouver”. During the upgrade no logon access is available to staff, please plan accordingly. Self-Service users should not see any impact and will be able to continue to access self-service as normal. Following the completion of the upgrade the system will have moderate testing of its core components.
Once a successful upgrade has been verified, we will update the maintenance notice to completed successfully. Although we do not anticipate issues from the upgrade, it is good practice for team members to log in at this time to verify access and test any specific functionality.
For updates go to https://gsu.statuspage.io/
Highlight a few of the new features in the Vancouver Release: What’s new in ServiceNow Vancouver?
https://flyform.com/insights/articles/servicenow-vancouver-top-features
If you have questions or concerns, please contact us:
Jacob Peppers, System Administrator, jpeppers@gsu.edu, 678.891.3196
Jonathan Henderson, System Administrator, jhenderson37@gsu.edu, 678.891.3184
James Edwards, Manager – Service Desk, jedward43@gsu.edu, 404.413.4373
Miranda Pedescleaux, Manager – Service Quality, mrhynes1@gsu.edu, 404.413.4342
Dexter Banks, Director –Client Services, dbanks1@gsu.edu, 404.413.4370
This scheduled maintenance affected: ServiceNow.