GSU Technology Systems Status - Kaltura/Webex Connector - Missing Recordings

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Kaltura/Webex Connector - Missing Recordings

Incident Report for GSU Technology Systems

Investigating

We are currently investigating an issue where some Webex recordings are not being automatically transferred to Kaltura. The vendor is aware and is working to resolve this incident as quickly as possible. If you have Webex recordings that were not automatically transferred, you can manually download the recording from Webex and upload it into Kaltura using the following guides:

Download a Recording from Webex:
https://gsutech.service-now.com/sp?sys_kb_id=b368880adb585340601b502bdc9619dd&id=kb_article_view&sysparm_rank=4&sysparm_tsqueryId=852b59264798465043321978f36d43c7

Upload a Recording into Kaltura:
https://gsutech.service-now.com/sp?sys_kb_id=55dd305edb3f4300601b502bdc961938&id=kb_article_view&sysparm_rank=4&sysparm_tsqueryId=cc08d5ae4758465043321978f36d4373#upload

Posted Feb 14, 2024 - 10:48 EST

This incident affects: Kaltura.