Investigating - Scope of Impact
Users may be unable to access shared mailboxes from Outlook on the web. Users may receive a “Something Went Wrong repeated redirects” error message.
As a workaround users can access their shared mailboxes from the Outlook desktop client and Outlook mobile to avoid this issue.
https://gsutech.service-now.com/sp?id=kb_article&sys_id=01ca7369db389740186e5058dc961957&table=kb_knowledge
The issue is currently being investigated, and updates will be provided periodically on status.gsu.edu
Apr 16, 2024 - 12:32 EDT
Users may be unable to access shared mailboxes from Outlook on the web. Users may receive a “Something Went Wrong repeated redirects” error message.
As a workaround users can access their shared mailboxes from the Outlook desktop client and Outlook mobile to avoid this issue.
https://gsutech.service-now.com/sp?id=kb_article&sys_id=01ca7369db389740186e5058dc961957&table=kb_knowledge
The issue is currently being investigated, and updates will be provided periodically on status.gsu.edu
Apr 16, 2024 - 12:32 EDT
Investigating - We are currently investigating an issue where some Webex recordings are not being automatically transferred to Kaltura. The vendor is aware and is working to resolve this incident as quickly as possible. If you have Webex recordings that were not automatically transferred, you can manually download the recording from Webex and upload it into Kaltura using the following guides:
Download a Recording from Webex:
https://gsutech.service-now.com/sp?sys_kb_id=b368880adb585340601b502bdc9619dd&id=kb_article_view&sysparm_rank=4&sysparm_tsqueryId=852b59264798465043321978f36d43c7
Upload a Recording into Kaltura:
https://gsutech.service-now.com/sp?sys_kb_id=55dd305edb3f4300601b502bdc961938&id=kb_article_view&sysparm_rank=4&sysparm_tsqueryId=cc08d5ae4758465043321978f36d4373#upload
Feb 14, 2024 - 10:48 EST
Download a Recording from Webex:
https://gsutech.service-now.com/sp?sys_kb_id=b368880adb585340601b502bdc9619dd&id=kb_article_view&sysparm_rank=4&sysparm_tsqueryId=852b59264798465043321978f36d43c7
Upload a Recording into Kaltura:
https://gsutech.service-now.com/sp?sys_kb_id=55dd305edb3f4300601b502bdc961938&id=kb_article_view&sysparm_rank=4&sysparm_tsqueryId=cc08d5ae4758465043321978f36d4373#upload
Feb 14, 2024 - 10:48 EST
About This Site
Georgia State University's IT Systems Status Page provides up-to-date information about the operations of campus IT systems and services.
PantherMail (Student Email)
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Operational
Campus Network
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Operational
CampusID
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Operational
Campus Wireless Network
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Operational
Office 365 (Fac/Staff Email)
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Degraded Performance
Brightspace/iCollege
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Operational
PAWS
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Operational
GoSOLAR
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Operational
Telephone System
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Operational
LinkedIn Learning
Operational
University Website
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Operational
Spectrum Services
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Operational
Student Printing Services
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Operational
Edublogs (sites.gsu.edu)
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Banner
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Microsoft Lync
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Operational
Active Directory
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OneUSG
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Kivuto
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WebCheckout
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Listserv
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Kaltura
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VPN
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Webex
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Panopto
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VoiceThread
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VLab
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Respondus Lockdown Browser and Monitor
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ServiceNow
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Server
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AirWatch
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Qualtrics
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Microsoft Office 365
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Send-A-File
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PantherCard
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Dropbox
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Campus Directory
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Duo MFA
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Single Sign On (SSO)
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Notice : Servicenow Version Upgrade "Vancouver"
Apr 19, 2024 22:00 - Apr 20, 2024 00:00 EDT
TO All IIT Staff and Servicenow Users
On April, 19th, 2024 beginning at 10:00pm the production instance of Servicenow will undergo a full version upgrade from “Utah” to “Vancouver”. During the upgrade no logon access is available to staff, please plan accordingly. Self-Service users should not see any impact and will be able to continue to access self-service as normal. Following the completion of the upgrade the system will have moderate testing of its core components.
Once a successful upgrade has been verified, we will update the maintenance notice to completed successfully. Although we do not anticipate issues from the upgrade, it is good practice for team members to log in at this time to verify access and test any specific functionality.
For updates go to https://gsu.statuspage.io/
Highlight a few of the new features in the Vancouver Release: What’s new in ServiceNow Vancouver?
https://flyform.com/insights/articles/servicenow-vancouver-top-features
If you have questions or concerns, please contact us:
Jacob Peppers, System Administrator, jpeppers@gsu.edu, 678.891.3196
Jonathan Henderson, System Administrator, jhenderson37@gsu.edu, 678.891.3184
James Edwards, Manager – Service Desk, jedward43@gsu.edu, 404.413.4373
Miranda Pedescleaux, Manager – Service Quality, mrhynes1@gsu.edu, 404.413.4342
Dexter Banks, Director –Client Services, dbanks1@gsu.edu, 404.413.4370
Posted on Apr 18, 2024 - 09:16 EDT
On April, 19th, 2024 beginning at 10:00pm the production instance of Servicenow will undergo a full version upgrade from “Utah” to “Vancouver”. During the upgrade no logon access is available to staff, please plan accordingly. Self-Service users should not see any impact and will be able to continue to access self-service as normal. Following the completion of the upgrade the system will have moderate testing of its core components.
Once a successful upgrade has been verified, we will update the maintenance notice to completed successfully. Although we do not anticipate issues from the upgrade, it is good practice for team members to log in at this time to verify access and test any specific functionality.
For updates go to https://gsu.statuspage.io/
Highlight a few of the new features in the Vancouver Release: What’s new in ServiceNow Vancouver?
https://flyform.com/insights/articles/servicenow-vancouver-top-features
If you have questions or concerns, please contact us:
Jacob Peppers, System Administrator, jpeppers@gsu.edu, 678.891.3196
Jonathan Henderson, System Administrator, jhenderson37@gsu.edu, 678.891.3184
James Edwards, Manager – Service Desk, jedward43@gsu.edu, 404.413.4373
Miranda Pedescleaux, Manager – Service Quality, mrhynes1@gsu.edu, 404.413.4342
Dexter Banks, Director –Client Services, dbanks1@gsu.edu, 404.413.4370
Posted on Apr 18, 2024 - 09:16 EDT