GSU Technology Systems Status

Report an issue at: IIT Help Center, help@gsu.edu or call 404-413-HELP (4357)

Network Issues

Monitoring - A fix has been implemented and we will monitor the results. If you continue to experience issues, please contact the IIT Technology Service Desk at 404-413-4357 (HELP) or email help@gsu.edu.
Apr 03, 2025 - 13:03 EDT

Investigating - Instructional Innovation and Technology (IIT) is investigating reports of intermittent network connectivity issues. Symptoms include slower network, impact to wireless connectivity, and potential phone interruptions. More information will be posted as they become available.
Apr 03, 2025 - 12:14 EDT

Telephone Outage

Monitoring - IIT can confirm that phone services have been restored to affected numbers.

If you still are experiencing issues, please email help@gsu.edu
Apr 01, 2025 - 20:30 EDT

Investigating - IIT is currently investigating reports of phone line disruptions, including issues with the GSU Police Line 3-3333 (404-413-3333), preventing calls from going through or being received.

Our team is actively working to identify the issue and resolve it as quickly as possible.

If you have an emergency, please use a mobile device to call 911.

We will provide updates as soon as more information becomes available.
Apr 01, 2025 - 19:16 EDT

About This Site

Georgia State University's IT Systems Status Page provides up-to-date information about the operations of campus IT systems and services.

PantherMail (Student Email) Operational

Campus Network Operational

CampusID Operational

Campus Wireless Network Operational

Office 365 (Fac/Staff Email) Operational

Brightspace/iCollege Operational

PAWS Operational

GoSOLAR Operational

Telephone System Operational

LinkedIn Learning Operational

University Website Operational

Spectrum Services Operational

Student Printing Services Operational

Edublogs (sites.gsu.edu) Operational

Banner Operational

Microsoft Lync Operational

Active Directory Operational

OneUSG Operational

Kivuto Operational

WebCheckout Operational

Grammarly Operational

Listserv Operational

Kaltura Operational

VPN Operational

Webex Operational

Panopto Operational

VoiceThread Operational

VLab Operational

Respondus Lockdown Browser and Monitor Operational

ServiceNow Operational

Panthermart Operational

Adobe Operational

Server Operational

AirWatch Operational

Qualtrics Operational

Microsoft Office 365 Operational

Send-A-File Operational

PantherCard Operational

Dropbox Operational

Campus Directory Operational

Duo MFA Operational

Single Sign On (SSO) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

Unresolved incident: Network Issues.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

Unresolved incident: Telephone Outage.

Mar 31, 2025

Clarkston Campus: Power Outage

Resolved - This incident has been resolved.
Mar 31, 08:15 EDT

Monitoring - Clarkston's campus power has been restored and the CN building network is back online. Please submit any new reports to help.gsu.edu, help@gsu.edu or call 404-413-4357(HELP).
Mar 21, 08:56 EDT

Identified - A power and network outage event is currently taking place on the Clarkston's campus in the CN building.

Will continue to provide updates on status.gsu.edu as they become available.
Mar 21, 08:48 EDT

Wireless Connectivity Issues Reported

Resolved - This incident has been resolved.
Mar 31, 08:15 EDT

Monitoring - An emergency maintenance has been completed and services should have returned to normal. We will continue to monitor the system over the next few hours.

Please report any new network connection issues to IIT Technology Service Desk at help@gsu.edu, help.gsu.edu or call 404-413-4357(HELP).
Mar 24, 15:57 EDT

Identified - Emergency maintenance will now occur to restore normal service. During this time, you may experience slow network connectivity. We anticipate the maintenance will take an hour or less to complete.
Mar 24, 14:33 EDT

Investigating - Instructional Innovation and Technology (IIT) is currently investigating reports of issues with the Campus Network and Wireless Network. Additional information will be posted here when the issue is confirmed.
Mar 24, 11:48 EDT

Multiple Power Outages Affecting Buildings and Parking Decks

Resolved - This incident has been resolved.
Mar 31, 08:15 EDT

Monitoring - All buildings and parking decks are now back online.

Please report any new incidents to help.gsu.edu, help@gsu.edu or 404-413-4357(HELP).
Mar 28, 12:36 EDT

Investigating - We are currently experiencing multiple power outages affecting various buildings and parking decks; see below.

Piedmont Central
University Lofts
Sculpture Studio
Parking Decks S, M, N and K
Petit Science Center

Our team is actively investigating the issue in collaboration with the appropriate departments.
Mar 28, 09:55 EDT

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Mar 27, 2025

Banner AppNav, PAWS portal, Degree Works Maintenance on Thursday-Mar. 27th

Completed - The scheduled maintenance has been completed.
Mar 27, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 19:00 EDT

Scheduled - Please be advised that Banner 9 AppNav, PAWS, SSB Student, SSB Faculty, Degree Works, Workflow, and Xtender will be unavailable due to system maintenance on Mar 27, from 7 PM to 9 PM
Mar 21, 08:43 EDT

Kivuto Maintenance on March 27th

Completed - The scheduled maintenance has been completed.
Mar 27, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 06:00 EDT

Scheduled - Vendor will be updating the Kivuto(ELMS) platform on Thursday, March 27th, between 6:00 and 9:00 AM EDT as part of our ongoing effort to improve your experience.

Maintenance is expected to last no more than Three hours. During this time, the Kivuto WebStore will be placed in "maintenance mode" and will display a message indicating that your WebStore is temporarily unavailable to the end user.
Mar 24, 09:45 EDT

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

Mar 23, 2025

No incidents reported.

Mar 22, 2025

Clarkston Data Center Power Maintenance (3/22)

Completed - The scheduled maintenance has been completed.
Mar 22, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 EDT

Scheduled - Power maintenance will be performed at the Clarkston Data Center on March 22nd.

In preparation for this work, services hosted at the Clarkston Data Center will be temporarily shut down starting at 7:00 AM.

This includes CBORD (door access), Dentrix, and network connectivity for the Clarkston, Decatur, and Newton campuses. Vendor has communicated that the power outage will last about an hour.

We anticipate all services to be back online within 2 hours of power restoration and will provide real-time updates as network services and applications become available.

Please contact Public Safety at 404-413-3333 if there are issues with door access during this time.
Mar 17, 13:42 EDT

Firewall Maintenance – Atlanta and Perimeter Campus

Completed - The scheduled maintenance has been completed.
Mar 22, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 EDT

Scheduled - Instructional Innovation & Technology (IIT) will conduct firewall maintenance at the Atlanta and Perimeter Campus on Friday, March 21st, from 9:00 p.m. until 1:00 a.m. During this time, there may be brief interruptions to firewall services.

If you have any questions about this maintenance or need assistance, please contact the IIT Technology Service Desk at help@gsu.edu or 404-413-HELP (404-413-4357).
Mar 19, 10:44 EDT

Mar 21, 2025

Mar 20, 2025

PantherCard System Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:00 EDT

Scheduled - We want to inform you of important maintenance on Thursday, March 20th 2025, between 9:00 AM and 12:00 PM. This maintenance is part of our ongoing efforts to enhance the security, stability and performance of the PantherCard system.

What to Expect:
During the maintenance window, PantherCash and PantherPrint accounts will be inaccessible in some locations. However, many services will function normally, albeit in an offline state.

The following services will function normally during the maintenance window:
PantherCash at parking
Door access control, all campuses
Meal plans at dining halls

The following services will be down during the maintenance window:
PantherCard production
PantherCash via Mobile Ordering
PHIL machines (copy card machines in libraries)
PantherPrinting (computer labs)
PantherCash at vending
PantherCash at bookstores
PantherCash at dining halls and all food service locations

Maintenance Date and Time:
Date: Thursday, March 20th 2025
Time: 9:00 AM to 12:00 PM
Mar 7, 13:53 EST