Related Websites:  IIT Help Center  |  Technology Services
Report an issue at: IIT Help Center, help@gsu.edu or call 404-413-HELP (4357)
Multiple Power Outages Affecting Buildings and Parking Decks
Monitoring - All buildings and parking decks are now back online.

Please report any new incidents to help.gsu.edu, help@gsu.edu or 404-413-4357(HELP).
Mar 28, 2025 - 12:36 EDT
Investigating - We are currently experiencing multiple power outages affecting various buildings and parking decks; see below.

Piedmont Central
University Lofts
Sculpture Studio
Parking Decks S, M, N and K
Petit Science Center

Our team is actively investigating the issue in collaboration with the appropriate departments.
Mar 28, 2025 - 09:55 EDT
Wireless Connectivity Issues Reported
Monitoring - An emergency maintenance has been completed and services should have returned to normal. We will continue to monitor the system over the next few hours.

Please report any new network connection issues to IIT Technology Service Desk at help@gsu.edu, help.gsu.edu or call 404-413-4357(HELP).
Mar 24, 2025 - 15:57 EDT
Identified - Emergency maintenance will now occur to restore normal service. During this time, you may experience slow network connectivity. We anticipate the maintenance will take an hour or less to complete.
Mar 24, 2025 - 14:33 EDT
Investigating - Instructional Innovation and Technology (IIT) is currently investigating reports of issues with the Campus Network and Wireless Network. Additional information will be posted here when the issue is confirmed.
Mar 24, 2025 - 11:48 EDT
Clarkston Campus: Power Outage
Monitoring - Clarkston's campus power has been restored and the CN building network is back online. Please submit any new reports to help.gsu.edu, help@gsu.edu or call 404-413-4357(HELP).
Mar 21, 2025 - 08:56 EDT
Identified - A power and network outage event is currently taking place on the Clarkston's campus in the CN building.

Will continue to provide updates on status.gsu.edu as they become available.
Mar 21, 2025 - 08:48 EDT

About This Site

Georgia State University's IT Systems Status Page provides up-to-date information about the operations of campus IT systems and services.

PantherMail (Student Email) ? Operational
Campus Network ? Operational
CampusID ? Operational
Campus Wireless Network ? Operational
Office 365 (Fac/Staff Email) ? Operational
Brightspace/iCollege ? Operational
PAWS ? Operational
GoSOLAR ? Operational
Telephone System ? Operational
LinkedIn Learning Operational
University Website ? Operational
Spectrum Services ? Operational
Student Printing Services ? Operational
Edublogs (sites.gsu.edu) ? Operational
Banner Operational
Microsoft Lync ? Operational
Active Directory Operational
OneUSG Operational
Kivuto Operational
WebCheckout Operational
Grammarly ? Operational
Listserv Operational
Kaltura Operational
VPN Operational
Webex Operational
Panopto Operational
VoiceThread Operational
VLab Operational
Respondus Lockdown Browser and Monitor Operational
ServiceNow Operational
Panthermart ? Operational
Adobe Operational
Server Operational
AirWatch Operational
Qualtrics Operational
Microsoft Office 365 Operational
Send-A-File Operational
PantherCard Operational
Dropbox Operational
Campus Directory Operational
Duo MFA Operational
Single Sign On (SSO) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 29, 2025

No incidents reported today.

Mar 28, 2025

Unresolved incident: Multiple Power Outages Affecting Buildings and Parking Decks.

Mar 27, 2025
Banner AppNav, PAWS portal, Degree Works Maintenance on Thursday-Mar. 27th
Completed - The scheduled maintenance has been completed.
Mar 27, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 19:00 EDT
Scheduled - Please be advised that Banner 9 AppNav, PAWS, SSB Student, SSB Faculty, Degree Works, Workflow, and Xtender will be unavailable due to system maintenance on Mar 27, from 7 PM to 9 PM
Mar 21, 08:43 EDT
Kivuto Maintenance on March 27th
Completed - The scheduled maintenance has been completed.
Mar 27, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 06:00 EDT
Scheduled - Vendor will be updating the Kivuto(ELMS) platform on Thursday, March 27th, between 6:00 and 9:00 AM EDT as part of our ongoing effort to improve your experience.

Maintenance is expected to last no more than Three hours. During this time, the Kivuto WebStore will be placed in "maintenance mode" and will display a message indicating that your WebStore is temporarily unavailable to the end user.
Mar 24, 09:45 EDT
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

Unresolved incident: Wireless Connectivity Issues Reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Clarkston Data Center Power Maintenance (3/22)
Completed - The scheduled maintenance has been completed.
Mar 22, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:00 EDT
Scheduled - Power maintenance will be performed at the Clarkston Data Center on March 22nd.

In preparation for this work, services hosted at the Clarkston Data Center will be temporarily shut down starting at 7:00 AM.

This includes CBORD (door access), Dentrix, and network connectivity for the Clarkston, Decatur, and Newton campuses. Vendor has communicated that the power outage will last about an hour.

We anticipate all services to be back online within 2 hours of power restoration and will provide real-time updates as network services and applications become available.

Please contact Public Safety at 404-413-3333 if there are issues with door access during this time.
Mar 17, 13:42 EDT
Firewall Maintenance – Atlanta and Perimeter Campus
Completed - The scheduled maintenance has been completed.
Mar 22, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 EDT
Scheduled - Instructional Innovation & Technology (IIT) will conduct firewall maintenance at the Atlanta and Perimeter Campus on Friday, March 21st, from 9:00 p.m. until 1:00 a.m. During this time, there may be brief interruptions to firewall services.

If you have any questions about this maintenance or need assistance, please contact the IIT Technology Service Desk at help@gsu.edu or 404-413-HELP (404-413-4357).
Mar 19, 10:44 EDT
Mar 21, 2025

Unresolved incident: Clarkston Campus: Power Outage.

Mar 20, 2025
PantherCard System Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:00 EDT
Scheduled - We want to inform you of important maintenance on Thursday, March 20th 2025, between 9:00 AM and 12:00 PM. This maintenance is part of our ongoing efforts to enhance the security, stability and performance of the PantherCard system.

What to Expect:
During the maintenance window, PantherCash and PantherPrint accounts will be inaccessible in some locations. However, many services will function normally, albeit in an offline state.

The following services will function normally during the maintenance window:
PantherCash at parking
Door access control, all campuses
Meal plans at dining halls

The following services will be down during the maintenance window:
PantherCard production
PantherCash via Mobile Ordering
PHIL machines (copy card machines in libraries)
PantherPrinting (computer labs)
PantherCash at vending
PantherCash at bookstores
PantherCash at dining halls and all food service locations


Maintenance Date and Time:
Date: Thursday, March 20th 2025
Time: 9:00 AM to 12:00 PM
Mar 7, 13:53 EST
Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025
Banner AppNav, PAWS portal, Degree Works Maintenance on Friday-March 14th
Completed - Please be advised that Banner AppNav, Banner Jobs, PAWS portal, SSB Student, SSB Faculty, and Degree Works are available.

You may need to clear your Chrome browser history before login.

If you received the errors below when trying to log on to Banner, they are not Banner related.

If you receive the “HTTP Status 404 – Not Found” error, please clear your browser history for ALL Times.

If you receive the “BAD Gateway” error, please check your internet connection. Users who connect to the Internet with a docking station may need to submit a Help Ticket to request an install for updated drivers. Until then, you need to use WIFI to connect to the Internet before logging on to Banner.

If you received the "403 Forbidden" error when trying to access Banner pages in Banner AppNav,
please make sure the browser is setup to ALLOW popup blockers AND third-party cookies.

To allow third-party cookies in Chrome, go to Settings > Privacy and Security > Cookies and other site data, then ensure "Block third-party cookies" and "Block all cookies" are not selected.
Mar 17, 12:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 18:00 EDT
Scheduled - Please be advised that Banner 9 AppNav, PAWS, SSB Student, SSB Faculty, Degree Works, Workflow, and Xtender will be unavailable due to system upgrades from Friday, Mar 14, 6 PM to Monday, Mar 17, 5 PM.
Mar 11, 07:10 EDT
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

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