Intermittent Single Sign On Authentication Issues

Report an issue at: IIT Help Center, help@gsu.edu or call 404-413-HELP (4357)

Incident Report for GSU Technology Systems

Resolved

Login using single sign-on remains stable and accessible as we continue monitoring the system. If you experience a login problem, please contact the IIT Technology Service Desk at 404-413-4357 (HELP) or email help@gsu.edu.

Posted Jul 03, 2019 - 11:18 EDT

Monitoring

Login using single sign-on remains stable and accessible as we continue monitoring the system. This issue remains in open status as we work with the system’s vendor to schedule and implement additional related updates. If you experience a login problem, please contact the IIT Technology Service Desk at 404-413-4357 (HELP) or email help@gsu.edu.

Posted Mar 07, 2019 - 13:45 EST

Update

Instructional Innovation and Technology (IIT) is still investigating intermittent issues with accessing single sign on (SSO) applications. Please contact the IIT Technology Service Desk at 404-413-4357 (HELP) or email help@gsu.edu if you have any questions or concerns.

Posted Feb 22, 2019 - 09:52 EST

Update

We are continuing to investigate this issue.

Posted Feb 20, 2019 - 13:33 EST

Investigating

Instructional Innovation and Technology (IIT) is currently investigating intermittent issues with accessing single sign on (SSO) applications such as Paws, ICollege etc. More updates will be provided once available. Please contact the IIT Technology Service Desk at 404-413-4357 (HELP) or email help@gsu.edu if you have any questions or concerns.

Posted Feb 20, 2019 - 13:27 EST

Monitoring

Instructional Innovation and Technology (IIT) has applied a fix, and will monitor intermittent issues with accessing single sign on (SSO) applications. If you continue to experience issues, please contact the IIT Technology Service Desk at 404-413-4357 (HELP) or email help@gsu.edu.

Posted Feb 20, 2019 - 10:24 EST

Investigating

Instructional Innovation and Technology (IIT) is currently investigating intermittent issues with accessing single sign on (SSO) applications. More updates will be provided once available. Please contact the IIT Technology Service Desk at 404-413-4357 (HELP) or email help@gsu.edu if you have any questions or concerns.

Posted Feb 19, 2019 - 09:34 EST

This incident affected: Brightspace/iCollege and PAWS.