Report an issue at: IIT Help Center, help@gsu.edu or call 404-413-HELP (4357)
Voicemail Issues Reported
Incident Report for GSU Technology Systems
Resolved
The Avaya voice mail system was restored to service on August 2, 2017 at 7:30 am. There have been no new reports related to this issue. IIT will continue to monitor Avaya services. Avaya users should receive email instructions on resetting their voicemail accounts. If you are an Avaya user and are still experiencing issues setting up your voicemail after following the instructions provided, please contact the Help Center at 404-413-4357.

Please visit http://technology.gsu.edu/phone-system for instructions on how to setup your voicemail.
Posted Aug 07, 2017 - 11:10 EDT
Update
The Avaya voice mail system was restored to service on August 2, 2017 at 7:30am. IIT will continue to monitor Avaya services. Avaya users should receive email instructions on resetting their voicemail accounts. Instructional If you are an Avaya user and do not receive an email, please contact the Help Center at 404-413-4357.

Please visit http://technology.gsu.edu/phone-system for instructions on how to setup your voicemail.
Posted Aug 03, 2017 - 14:48 EDT
Monitoring
The Avaya voice mail system was restored to service on August 2, 2017 at 7:30am. Avaya users should receive email instructions on resetting their voicemail accounts. If you are an Avaya user and do not receive an email, please contact the Help Center at 404-413-4357.

Please visit http://technology.gsu.edu/phone-system for instructions on how to setup your voicemail.
Posted Aug 02, 2017 - 11:47 EDT
Update
IIT initiated the process of repair to our AVAYA voicemail service. During this time, the ability to leave or retrieve voicemails will be unavailable. More information will be posted here as updates become available.
Posted Aug 01, 2017 - 12:29 EDT
Identified
IIT has identified the problem causing voicemail issues and notified the vendor. More information will be posted here as updates become available.
Posted Jul 31, 2017 - 11:15 EDT
Investigating
Instructional Innovation and Technology (IIT) is currently investigating reports of issues with users unable to access their voicemails. Additional information will be posted here when the issue is confirmed.
Posted Jul 31, 2017 - 09:17 EDT