Intermittent Office 365 (Fac/Staff Email) Issues Reported
Incident
Report for GSU Technology Systems
Resolved
This incident has been resolved.
Update
Microsoft has identified and successfully resolved the intermittent experience of a “Bad Request” error when opening email messages. Please contact IIT Technology Service Desk at 404-413-4357(HELP) or email help@gsu.edu to report any additional questions or concerns regarding email problems.
Update
Users accessing the light version of Outlook on the web may intermittently experience a “Bad Request” error when opening email messages. A temporary workaround is to switch their interface to the full version of Outlook on the web by doing the following:
1) In the light version, go to Options > Outlook Version.
2) Clear the “Use the light version” check box.
3) Choose Save.
4) Sign out of the light version, close your browser, and sign in again after 5 minutes. You may need to close all open browser windows before you can sign in again.
A second option is to add "append &a=Open&s=Draft" to the end of the URL when users see the bad request page. This will open the message in draft mode.
1) In the light version, go to Options > Outlook Version.
2) Clear the “Use the light version” check box.
3) Choose Save.
4) Sign out of the light version, close your browser, and sign in again after 5 minutes. You may need to close all open browser windows before you can sign in again.
A second option is to add "append &a=Open&s=Draft" to the end of the URL when users see the bad request page. This will open the message in draft mode.
Identified
Users accessing the light version of Outlook on the web may intermittently experience a “Bad Request” error when opening email messages. A temporary workaround is to switch their interface to the full version of Outlook on the web bey doing the following:
1) In the light version, go to Options > Outlook Version.
2) Clear the “Use the light version” check box.
3) Choose Save.
4) Sign out of the light version, close your browser, and sign in again after 5 minutes. You may need to close all open browser windows before you can sign in again.
A second option is to add "append &a=Open&s=Draft" to the end of the URL when users see the bad request page. This will open the message in draft mode.
1) In the light version, go to Options > Outlook Version.
2) Clear the “Use the light version” check box.
3) Choose Save.
4) Sign out of the light version, close your browser, and sign in again after 5 minutes. You may need to close all open browser windows before you can sign in again.
A second option is to add "append &a=Open&s=Draft" to the end of the URL when users see the bad request page. This will open the message in draft mode.
Investigating
Instructional Innovation and Technology (IIT) is currently investigating reports of an issue with Office 365 (Fac/Staff/Student Email). Users would experience a "Bad Request" error when attempting to log onto their web email account. Additional information will be posted here when the issue is confirmed.
This incident affected: PantherMail (Student Email) and Office 365 (Fac/Staff Email).